When your MSP business loses one of its best employees, there’s an impact. Other employees become worried or opportunistic. The blame game will be played. As a tech group, you may lose personnel to competitors, which could mean the loss of one employee leads to the loss of many.
Put Personnel First–They’re Your Most Valuable Asset
You need to design operations preemptively to handle such situations and be proactive about managing your team after such a loss. One of the best things you can do is put personnel first–they are your most valuable asset, after all. Here are tips to help you do this:
Your Company’s Vision Must Be Clear
When your MSP business has a clear operational vision, this is communicated to new-hires directly and reinforced by their peers. When there’s no vision, and a big player leaves, everyone’s even more confused. Establish a clear company vision for personnel from the outset, and the loss of an employee will be less impacting.
Ensure Employees Understand Purpose
The purpose individual workers have in your MSP hearkens back to your operational vision. Even a janitor does work fundamental to the workings of your MSP. He or she may even have to clean hardware, and that requires careful attention to detail.
Be sure all employees understand and appreciate their specific purpose. This expands retention, reduces attrition, and helps maintain operational fortitude during losses as duties of vacated personnel are effectively divvied up until a new position develops.
Empower Personnel Through Education, Recognition, and Promotion
Educate employees, recognize their success, properly promote them when they deserve it. Don’t recognize or promote employees if they don’t deserve it; this makes others feel you’re playing favorites, or that “recognition” means nothing. You’re looking to empower, not embitter. Consultation helps reveal other methods of empowerment here.
Handling Employee Vacancy
When your MSP business empowers employees through recognition and promotion, communicates clear purpose and establishes a reliable vision, personnel are likely to stick around longer. You’ll lose fewer workers, but if you do, you’ll be better able to handle the impact.