How to Help Your MSP Business Foster Conversions and Retain Clients

Direct and Indirect Influence

An MSP business can influence clients into accepting and retaining your services both directly and indirectly. There are a number of different ways to do this and the idiosyncrasies of your MSP will determine what works best for you.

You might want to consult with SEO experts who regularly provide solutions for tech companies as a means of finding the best ways of establishing strategic outcomes here. They’re likely to advise that you follow these tactics: 


Be Careful Not to Ask for Everything at Once

Your MSP business needs to gradually influence clients. Don’t start by pitching the totality of service provision a client in your core demographic should have. Start by responding to their pain points and gradually providing more solutions going forward. As you get to know clientele, you’ll determine increased needs owing to actual data and be able to show mathematically how what you do can continue to provide value for your clients. 


Incentivize Referrals: More People Trust Them Than Advertisement

It turns out prospects are more likely to trust reviews, or friends who refer them to you, than any of your outreach materials. Incentivize referrals, put reviews front-and-center, and even incentivize reviews by soliciting them from known-satisfied clientele. You can write the review, present it to the client, then give them, say, a five percent discount over the course of a month, or something.


Try Not to Paralyze Your Prospective Clients by Giving Too Many Choices

Giving clients too many choices makes it more difficult for them to make good decisions. Instead, determine what target clientele are most likely to buy, and why. Then provide choices matching this data and expand choices as clients convert to services.


Effectively Influencing Clients

An MSP business gradually dialing clients in, incentivizing referrals or reviews, and not paralyzing clients with too many choices should be more effective at positively influencing clientele toward conversion and long-term loyalty.

Ravi Jain

Ravi Jain is the Chief Executive Officer for Technijian, with a demonstrated history of working in the information technology and services industry. Skilled in Enterprise Software, HP Products, Storage, ITIL, and IT Service Management. <a href=" professional with a BS focused in Physics from University of California, Los Angeles. For over a decade, Technijian has strived to provide Fortune 500 IT Support in Orange County for the small to mid-size businesses. During this time our client base has grown from small office with less than 10 people to mid-size businesses with over 50 employees. We offer corporate wide Managed IT Services for Orange County clients with hotels all across the country as well as IT support for medical device startups here in Orange County. Regardless the size Technijian strives to deliver "Technology Support Your Way".