An MSP company is going to have a large number of personnel who likely don’t have the best people skills in the world. Emotional intelligence is likely to be very low among these individuals. However, this doesn’t mean it can’t be fostered. Working to expand emotional intelligence in your client interactions, in your hiring process, and across your company profile, can have powerful advantages which include:
More Self-Aware Operatives
An MSP company that has operatives who exercise greater emotional intelligence will naturally be more self-aware. Emotional cues can be incredibly subtle and picking up on them may take real practice. Still, if you can look at the set of someone’s face, or their body language, and determine what they’re thinking or feeling, you may be able to see past what they say. Salespeople are much more effective when they can detect cues which reveal prospect thinking. It’s the same with service personnel.
Sometimes emotional outrage comes from misunderstanding. Talking down to such an individual won’t compel them into emotional stasis. Understanding this: a better tactic might be tactfully explaining the issue and allowing the customer to make the realization themselves pertaining to their misunderstanding. Additionally, how an individual’s actions may affect such a situation will be part of the equation, meaning emotional intelligence yields increased self-awareness.
Expanded Control of Emotion
If you’re self-aware and paying attention to clientele, then you’ll likely be able to control your own emotions better. This is essential to teach engineers and other tech professionals who often can be testy. Lack of emotional control can be problematic.
Increased Clarity in Recognition and Fulfillment of Client Needs
If you’re under control, and you can read emotional cues of prospects, and you’ll have a much better time seeing what they need.
An MSP company promoting highly-efficient, emotionally intelligent operators will satisfy clients and ease client interactions. Work toward enhancing corporate culture to include such strategic considerations regarding emotional intelligence.