Tactics to Help Your MSP Company Increase Personnel Retention

Your MSP company needs to acquire personnel and keep them. Certainly, this is something that’s a lot easier to say than to do. However, it’s achievable. You can get personnel who mature in terms of your financial investment and provide more for you than they cost you. 


Tactics to Increase Retention 

Retention won’t happen in a vacuum. If you’re going to keep employees around, you’ve got to make a dedicated effort. Following are a few tips that may help: 


Listen to Your Team 

Your MSP company has many diverse employees. You’ll have people in advertisement. You’ll have people in hardware. Some people will deal with clients, some will be on-site. You aren’t your employees, you’re the conduit through which they send energy. Accordingly, if you don’t listen to them, you’re not going to have a very pure social “energy”. 

They have greater contact with the nitty-gritty details of operation. Listen to what they’ve got to say. Not only will this better your MSP, but it will also show personnel that you care, that you listen; that their voice is heard.  


Mistakes and Failures Happen: Lean Into This

You’re going to have personnel who make bad mistakes. If you erupt like a volcano all over their career, don’t be surprised if they flee toward the safety of a competitor’s office. 

A better way to handle mistakes and failures is to understand they can’t be avoided, and exercise mercy. This additionally shows employees that they’re cared for.  


Practice Integrity and Community Investment 

Tell the truth. Come to work early, leave late. Practice what you preach. Do good works for the community. Actually, be someone who you would want to work for if you were in the shoes of employees, and they’re more likely to stick around themselves.  


Retaining Personnel 

When your MSP company exercises integrity, invests in the community, is merciful regarding mistakes and failures, and listens to its team, that team is likely to stick around and grow. 

Bill Hogan

Bill Hogan is President of Partners Plus. A fast growing IT Support firm based in the Philadelphia area. Bill has been helping make life with business computers easier since 1981. His education as an Electrical Engineer at Penn State started a dual approach toward gaining expertise in both programming and computer networks. In 1991 he formed Partners Plus, Inc., to provide managed IT services to companies in the Philadelphia metropolitan area, based on being a business operations ally and understanding the need to speak to company leaders in plain English rather than ‘techno-babble’. And while others tend to focus their attention on the mechanical components of a computer system, Bill and his staff take a more global approach - how a network can be best used as an integral, reliable asset to the business owner’s goals. In 2007, after years of frustration with the sub-standard services he saw during network audits, Bill published “Hassle Free Computer Support” to educate business owners with the information they need to get superior technical support for their businesses A firm believer in keeping current with advances in technology and processes, Bill lead Partners Plus to become a Microsoft Certified Partner in 1998 and a Gold Certified Partner in 2008. And, Partners Plus Inc. has been selected by Microsoft as being in the top 1% of Partners serving the Small and Medium Business Market on the East Coast. Bill is internationally certified in Network Operations and is certified by Microsoft in project management and multiple Microsoft technologies. He also held the position of representative for the Mid-Atlantic region on Microsoft’s Advisory Board which manages all Microsoft Small Business certified partners. Partners Plus provides managed it services to clients in Philadelphia and the Delaware Valley and helps them choose, implement, and manage IT and cloud solutions that are cost effective and reliable. Partners Plus’ pro-active approach to IT support is ideally suited for companies in Wilmington, Delaware or Philadelphia who depend on reliable IT infrastructure, but don’t want to spend a lot of money to keep your IT services in Delaware that way. Partners Plus clients have come to appreciate the Partners Plus team focus on operations and the ability to get the core of problems quickly, and the knowledge of how to resolve issues as quickly as possible. With the institution of the Partners Plus Protection Program, the company can now monitor, identify and resolve many network issues in minutes without coming onsite.