Your MSP company needs to acquire personnel and keep them. Certainly, this is something that’s a lot easier to say than to do. However, it’s achievable. You can get personnel who mature in terms of your financial investment and provide more for you than they cost you.
Tactics to Increase Retention
Retention won’t happen in a vacuum. If you’re going to keep employees around, you’ve got to make a dedicated effort. Following are a few tips that may help:
Listen to Your Team
Your MSP company has many diverse employees. You’ll have people in advertisement. You’ll have people in hardware. Some people will deal with clients, some will be on-site. You aren’t your employees, you’re the conduit through which they send energy. Accordingly, if you don’t listen to them, you’re not going to have a very pure social “energy”.
They have greater contact with the nitty-gritty details of operation. Listen to what they’ve got to say. Not only will this better your MSP, but it will also show personnel that you care, that you listen; that their voice is heard.
Mistakes and Failures Happen: Lean Into This
You’re going to have personnel who make bad mistakes. If you erupt like a volcano all over their career, don’t be surprised if they flee toward the safety of a competitor’s office.
A better way to handle mistakes and failures is to understand they can’t be avoided, and exercise mercy. This additionally shows employees that they’re cared for.
Practice Integrity and Community Investment
Tell the truth. Come to work early, leave late. Practice what you preach. Do good works for the community. Actually, be someone who you would want to work for if you were in the shoes of employees, and they’re more likely to stick around themselves.
When your MSP company exercises integrity, invests in the community, is merciful regarding mistakes and failures, and listens to its team, that team is likely to stick around and grow.