Reasons That Your MSP Business Might Want to Consider Conducting an Internal Knowledge Audit

An internal knowledge audit is exactly what it sounds like: it’s an audit of the knowledge of your MSP. Basically, you’re answering four primary questions. You’re determining the extent of knowledge your company actually needs, the sort of explicit information that your business already has, how that information flows in and throughout your MSP business, and where gaps may exist. 


Associated Benefits 

An MSP business that knows where it stands in terms of knowledge can consolidate resources more effectively, streamline operations, reduce costs, and much more. Consider the following associated benefits of an effective knowledge audit: 


  • Facilitating more effective personnel recruitment – You need to hire the right people. This is one of those things it’s a lot easier to say than to do. You need to weigh all your options. You need to compare and contrast previous hiring successes and look at retention rates. When you know where things are working and where they aren’t, you are more effectively able to source the right personnel.  
  • Enabled collaboration, training, and company culture – It’s easier to collaborate when you know what works and what doesn’t. Training can be optimized by increasing focus on essential aspects of operation. Corporate culture can be more effectively defined and implemented as well.  
  • Reducing redundant research through knowledge reservoirs – There’s a lot of redundancy in research owing to improper knowledge stockpiling. Whatever you learn should be in one consolidated location, comprehensively organized, and accessible to all necessary parties. A knowledge audit can help you to achieve this outcome.  


Knowledge Audits Are Quite Worthwhile

When an MSP business can reduce redundant research, expand internal collaboration, training, corporate culture, and personnel recruitment effectiveness, operations become more sustainable. Additionally, you’re likely to see increased profitability over time. Essentially, you’re looking to facilitate an upward spiral of operational effectiveness. Consider where you are, what information you have, and how you may best manage it.  

Bryan Fuller

Bryan Fuller has been the President and Chief Executive Officer since founding Contigo Technology in May of 2013. Contigo focuses on providing state-of-the-art technology coupled with superior IT support to local Austin businesses. In addition, Bryan works to ensure that he always have enough staff to deliver lighting fast response times for his managed IT services clients in the Austin area. He works diligently to hire and train all his employees but especially help desk agents and onsite IT services technicians in Austin to provide an excellent customer service experience to clients. Bryan is also concerned with the onslaught of cyber security risk facing companies in Austin and lined up the best talent and software to combat this IT challenge. Prior to founding Contigo, Bryan had leadership roles in software companies such as SolarWinds, NetIQ, CA. Inc, and XMatters (formerly Alarmpoint). Bryan holds a B.B.A from Texas Tech University.