Your MSP company needs to enable its ranks with tools for success. Mechanically, the right tool makes assembly or disassembly less cumbersome and more precise. In terms of IT, the same happens when you put the right people in the right places across your team.
Some of the best tools you can give them involve proper placement and enablement. Yes, you need to give them hardware and software, but tools must be supported by knowledgeable use. Otherwise, they’re blunt instruments. Team-building expands tech acumen. Following, several tactics to help get your team aligned will be briefly examined:
Get Good Mission Statements, Align Teams Around Them
An efficient MSP company ought to have a core mission defining forward operations. This is the foundation of your branding and will collaterally affect both service to and interaction with clientele.
Once you know what the core of your mission is, you want to ensure all on your team understand this and have that mission informing them.
Use Common Sense Strategy in Team Building
Who gets along with who? Who is skilled at what? Which on your team do you best interface with? Who works the fastest, or the slowest? Who has the best output, and who needs to be monitored?
You can’t figure these things out through a simple interview; you’ve got to work with your team over time. So, establish positions of your team based on observation and tactical implementation–use common sense.
Comprehensive Evaluation of Strengths and Weaknesses
Know your own strengths and weaknesses, and also understand where you’ve got strong or weak team members. Play to strengths, work around weaknesses where they can’t themselves be turned into strengths over time.
An MSP company should understand team strengths and weaknesses, use common sense strategy in team building and align everyone in terms of shared goals. Such tactics will make your team self-correcting, fostering continual improvement over time.