MSP Company Tactics to Increase the Success of Your Teams

Your MSP company needs to enable its ranks with tools for success. Mechanically, the right tool makes assembly or disassembly less cumbersome and more precise. In terms of IT, the same happens when you put the right people in the right places across your team. 

Some of the best tools you can give them involve proper placement and enablement. Yes, you need to give them hardware and software, but tools must be supported by knowledgeable use. Otherwise, they’re blunt instruments. Team-building expands tech acumen. Following, several tactics to help get your team aligned will be briefly examined: 


Get Good Mission Statements, Align Teams Around Them 

An efficient MSP company ought to have a core mission defining forward operations. This is the foundation of your branding and will collaterally affect both service to and interaction with clientele. 

Once you know what the core of your mission is, you want to ensure all on your team understand this and have that mission informing them. 


Use Common Sense Strategy in Team Building 

Who gets along with who? Who is skilled at what? Which on your team do you best interface with? Who works the fastest, or the slowest? Who has the best output, and who needs to be monitored? 

You can’t figure these things out through a simple interview; you’ve got to work with your team over time. So, establish positions of your team based on observation and tactical implementation–use common sense. If need be, once the team has been established, you can get in touch with virtual team building companies and organize a one-day event to get to know your employees more. You can closely monitor how they behave in group sessions and how much they contribute to every event. Plus, you could save time that you will have to spend in breaking the ice between them.  


Comprehensive Evaluation of Strengths and Weaknesses 

Know your own strengths and weaknesses, and also understand where you’ve got strong or weak team members. Play to strengths, work around weaknesses where they can’t themselves be turned into strengths over time. 


Continual Improvement 

An MSP company should understand team strengths and weaknesses, use common sense strategy in team building and align everyone in terms of shared goals. Such tactics will make your team self-correcting, fostering continual improvement over time. 

Bryan Fuller

Bryan Fuller has been the President and Chief Executive Officer since founding Contigo Technology in May of 2013. Contigo focuses on providing state-of-the-art technology coupled with superior IT support to local Austin businesses. In addition, Bryan works to ensure that he always have enough staff to deliver lighting fast response times for his managed IT services clients in the Austin area. He works diligently to hire and train all his employees but especially help desk agents and onsite IT services technicians in Austin to provide an excellent customer service experience to clients. Bryan is also concerned with the onslaught of cyber security risk facing companies in Austin and lined up the best talent and software to combat this IT challenge. Prior to founding Contigo, Bryan had leadership roles in software companies such as SolarWinds, NetIQ, CA. Inc, and XMatters (formerly Alarmpoint). Bryan holds a B.B.A from Texas Tech University.