Leadership among your MSP business needs to have a strategic approach which takes the big picture into account. Following are a few considerable strategies:
It can be tempting for your MSP business to organize innovation so it’s controlled through one department. This limits “organic” innovations developing from talented employees applying human ingenuity to present circumstances.
You’re looking to hire career-minded personnel, which means naturally they’ll have some passion for your business. That passion will develop into innovation. Not all innovation is good. Not all innovation is bad.
You need to let freedom of natural innovation predominate, only intervening if there’s a real issue. Don’t intervene as a matter of course. Your team is your most important investment. Utilize them fully.
Keeping Your End-Game in Mind
Why did you start doing what you’ve done, and where are you going? Your end-game must always be in mind. This can be difficult in terms of scale. Oftentimes, you’re going to be fighting scant resources, and it’ll be all you can do is just to tread water. However, you need to always seek expansion in some way.
The market is always moving, tech is always developing, and competitors are always innovating–all that atop natural inflation. If you aren’t keeping forward scalability in mind, you’re apt to sink beneath the waves of shifting economy.
Market Adjustments and Succession
Speaking of shifting economy, it’s utterly integral that you have the ability to change operational paradigms as the market transitions. Sometimes, one kind of services expands while another declines, etc.
Also keep in mind that as a manager, you won’t be controlling the company forever. Succession at some time is necessary. To protect what you’ve made, you’ll want to take that into account.
Enabling Sustainable Operations
Your MSP business must adjust operations to match the market, keep succession in mind, ensure the end-game isn’t forgotten, and allow natural innovation. Strategies like these will help protect operations from common leadership foibles.