Tips to Enable Your MSP Business from the Inside Out

A given MSP business is likely not known for the sociability of its best employees. Rather, it’s more likely to be known for awkward individuals not at ease inter-personally. 

Those who have worked in IT long enough to become management material may very well not have the highest levels of emotional intelligence. But such emotional intelligence (EI) is an absolutely integral component of management. 

It only takes one wrong word at the wrong time to send someone reeling into an emotional tirade that causes incidental damage one way or another. What you need to do is encourage positive EI traits throughout leadership. Strategies to foster this outcome include: 


  • Listening before responding
  • Praising employees when it’s proper and knowing when to reprimand
  • Searching for multiple angles from which to draw proper perspective


Listening Before Responding 

Your MSP business needs to train managers in a way which encourages listening rather than knee-jerk response. When you listen, you’ve got time to think and weigh all the options. Most people today don’t actually listen, they wait to respond. Train management not to do this, and you’ll enable them to address core issues, resolving problems better. 


Praising Employees When It’s Proper and Knowing When to Reprimand 

Motivation through praise is an essential part of successful, EI-rich leadership. But you also need to have managers who understand when some level of reprimand is necessary. Certainly, it should be a last resort, but it shouldn’t be entirely thrown out, either. There’s a balance. 


Searching for Multiple Angles from Which to Draw Proper Perspective 

Someone with high EI will look beyond the situation at hand in order to make the most informed choice from an expanded perspective. You don’t want anyone beholden to one clique or means of thinking; they’ll have less imagination.  


Encouraging EI Excellence 

An MSP business that encourages EI from the top-down will see such advantages trickle through the ranks of staff, ultimately bettering operations overall. Consider existing EI and how to instill it more effectively throughout team members in management.  

Ricardo Michell

Ricardo Michell is the President and Chief Executive Officer of Michell Consulting Group. Ricardo’s journey began in 1999 when he chose to pursue his dream of having his own IT support company in Miami. MCG started strong and reached a pivotal turning point for the better when they decided to offer ERP solutions and IT support in Miami to their clients. They teamed up with world-class publishers such as Infor and SAP. And they never looked back. In 2009, to keep the diversification of the company flowing, they became a premier Managed IT Services Provider in Miami.