Securing Top Performers for Your MSP Business

Your MSP business needs to court top performers; they’re not just going to jump aboard your operational vessel. Well, not unless you’ve already got the finest ship on the technology seas. Following are a few tips to help you effectively attract the right people and enhance existing workers: 

  • Communication initiates transparency, enabling existing personnel
  • Ensure operations continually seek innovation
  • Enable continual learning across operations

Communication Initiates Transparency, Enabling Existing Personnel 

Your MSP business needs to have clear communication solutions across all aspects of operational infrastructure. Sometimes, things get complicated and this can be difficult to manage passively, requiring direct meetings at intervals. 

What works for one MSP may not work for another in terms of communication methods. What’s important is to have things streamlined internally in whatever way works for your business. 

When communication is transparent, existing clients flourish, making your business more effective, and accordingly more desirable for new and talented candidates. Simultaneously, this fosters better performance among the employees you already have. 


Ensure Operations Continually Seek Innovation 

Always innovate. This gives internal workers excitement and occupational satisfaction–they’re in tech because they love the cutting edge. Additionally, this makes your business more attractive to qualified personnel who you have yet to hire. 


Enable Continual Learning Across Operations 

Your business should always be learning. Internally, in terms of marketing, in terms of management, in terms of operational delegation–you get the idea. Today’s information capture solutions are more comprehensive than they have ever been in modern history, allowing you to get a clearer picture solely from numbers.   

Find KPIs (Key Performance Indicators) which apply to the effectiveness of your internal operations, and learn from them. Establish a practice of continuous learning, and you will always find new metrics that you can use as a means of positive operational enhancement. 


Enabling Existing Employees, Attracting New Ones 

An MSP business functioning as a well-oiled machine looks better to new prospects. Additionally, it enables internal workers. Communicate well, seek innovation, and ensure that you are always learning. 

Ricardo Michell

Ricardo Michell is the President and Chief Executive Officer of Michell Consulting Group. Ricardo’s journey began in 1999 when he chose to pursue his dream of having his own IT support company in Miami. MCG started strong and reached a pivotal turning point for the better when they decided to offer ERP solutions and IT support in Miami to their clients. They teamed up with world-class publishers such as Infor and SAP. And they never looked back. In 2009, to keep the diversification of the company flowing, they became a premier Managed IT Services Provider in Miami.