Does Your MSP Business Have a Successful Onboarding Process?

MSP businessWhen any new employee joins your MSP business, you want to make sure they feel welcome from the day they accept your job offer. Many companies are lackadaisical in their approach to this, which results in new employees not feeling part of the team and can even lead to early resignations. The upshot of that is that the time and money spent advertising for and interviewing prospective staff are wasted and the whole process needs to begin again.

Result of Unsuccessful Onboarding

Simply showing your new recruit their desk and hoping for the best won’t be sufficient if you want motivated staff and better productivity. Not being prepared to welcome your new employees and make sure they have everything they need can lead to low confidence and morale, which in turn creates inefficient working practices ultimately damaging your bottom line.

The very least you should do is to make sure any technology will be ready when they arrive, and they have proper introductions to both key members of staff and to the company philosophy and ethos. Anything less than this and you are risking alienating your new employees and missing out on their worthwhile contribution to your company.

How to Do It Properly

As mentioned, it is essential that any tools that the new member of staff will require to do their job will already be in place when they start. This includes access to the company network and email, with passwords and login details, and even down to simple things like notebooks and pens. During this time, it may also be worthwhile to provide the new staff member with an id badge that displays their photograph and any personal information that the business may need to know before they join. The use of an id badge could also help with making sure that only the right personnel can enter the building, maximizing their security strategy. Preparation is everything and although there will probably be forms to fill in for HR and additional information that is required, having everything to hand from the beginning will enhance both their view of your company and their willingness to get started.

It is easy to forget that not everyone is as familiar with your company as you are. Introductions to people that the new employee will be working with are essential, as are any contacts that will be able to answer questions that may arise while they are finding their feet. This works in reverse as well, a short email to current staff alerting them to their new colleague and some information about them can help to make them feel more welcome. Some companies organize team building activities in Atlanta or similar to give all colleagues a chance to get to know each other better and feel comfortable working together.

A brief history and run through of the aims of your MSP business can make a new employee know where they fit into the team and making sure they are aware of what is expected of them in their new role can make for an easier transition.


In order for your recruitment process to be worthwhile and successful, make sure the onboarding for your MSP business is as prepared as it can be. When your new employees feel welcomed and part of the team with the knowledge that is required to do their job well, they will be more productive in a shorter time frame adding to the continued success of your company.

Vin Jauhal

Vin Jauhal has succeeded in the I.T. industry for over 20 years as M.D. of Wem Technology, confidently helping businesses grow through the strategic use of innovative technology and an ability to see things from the customer’s point of view. He has a demonstrated history of driving forward the technology industry with strong expertise in London IT Consulting, Security, Cloud, Telecoms, Licensing, Infrastructure and Service Management. As an award-winning, early adopter at the forefront of innovation, Vin has consistently been ahead of the curve in providing leading-edge managed IT services in London to help give businesses a strategic advantage, and his experience has helped many companies grow significantly, often in very short timeframes. With an educational background in Management, Computer Science and Economics, he is noted for his creativity and innovative thinking when helping organizations to meet their objectives. As past Chairman, President and Executive Council Member of the Kensington & Chelsea Chamber of Commerce since 2000, he has been actively helping businesses succeed on a purely voluntary basis. Wem Technology is now one of the leading London IT companies with a highly qualified and experienced team assisting many small and large companies, both in London and internationally, with their technology requirements. As Microsoft Gold Certified Partners and Cloud Solution Providers, they have been designing and implementing the latest Office 365 migration in London to help businesses digitally transform for over 20 years. They help organizations expand and increase their performance through improved London IT outsourcing services.