An MSP business will almost assuredly deal with workers who come from diverse seasons of life. Some are young, some are in their thirties or forties, some are older. All have their own varying advantages.
Just because someone understands a new programming language doesn’t mean he or she is more valuable than old-timers with top-tier customer service skills. Both have their areas of expertise and input. However, both will likely come into conflict with one another sometimes for valid reasons. You’ll need to strategically design internal operations to overcome multi-generational fracases. Following are some tips to help you do that:
KISS: Keep It Simple, Simon!
A good starting point for your MSP business is taking a perspective which realizes younger and older employees are both working for the betterment of your operation. They both want to do a good job. This can help you lay down a sustainable inter-office foundation in terms of how you treat employees and they treat one another. You’re all on the same page in at least one area.
Modify Operational Style as Necessary
Sometimes, new means of operation have advantages over previously established techniques. Sometimes, it’s the other way around. The best MSP infrastructure, in terms of employee management, will be a combination of both approaches as appropriate to your operation.
Mixing Employees In and Out of the Office
Get out of the office for company get-togethers so people can mix without the responsibilities of operations dictating their activity. Also, mix employees of different ages together where appropriate. The more experienced can teach the younger, and the younger employees can help senior workers learn new tricks that save them time.
More Harmonious Operational Environments
When an MSP business justifies employees internally through aligned objectives, proper modification, and the mingling of employees, inter-office conflicts can be overcome through forged relationships. Consider your existing practices and where strategies like these might prove helpful for your MSP.