Dealing with Multi-Generational Issues: Find Your MSP Business Balance

An MSP business will almost assuredly deal with workers who come from diverse seasons of life. Some are young, some are in their thirties or forties, some are older. All have their own varying advantages. 


Just because someone understands a new programming language doesn’t mean he or she is more valuable than old-timers with top-tier customer service skills. Both have their areas of expertise and input. However, both will likely come into conflict with one another sometimes for valid reasons. You’ll need to strategically design internal operations to overcome multi-generational fracases. Following are some tips to help you do that:  


KISS: Keep It Simple, Simon! 

A good starting point for your MSP business is taking a perspective which realizes younger and older employees are both working for the betterment of your operation. They both want to do a good job. This can help you lay down a sustainable inter-office foundation in terms of how you treat employees and they treat one another. You’re all on the same page in at least one area. 


Modify Operational Style as Necessary 

Sometimes, new means of operation have advantages over previously established techniques. Sometimes, it’s the other way around. The best MSP infrastructure, in terms of employee management, will be a combination of both approaches as appropriate to your operation. 


Mixing Employees In and Out of the Office 

Get out of the office for company get-togethers so people can mix without the responsibilities of operations dictating their activity. Also, mix employees of different ages together where appropriate. The more experienced can teach the younger, and the younger employees can help senior workers learn new tricks that save them time. 



More Harmonious Operational Environments 

When an MSP business justifies employees internally through aligned objectives, proper modification, and the mingling of employees, inter-office conflicts can be overcome through forged relationships. Consider your existing practices and where strategies like these might prove helpful for your MSP. 


Ricardo Michell

Ricardo Michell is the President and Chief Executive Officer of Michell Consulting Group. Ricardo’s journey began in 1999 when he chose to pursue his dream of having his own IT support company in Miami. MCG started strong and reached a pivotal turning point for the better when they decided to offer ERP solutions and IT support in Miami to their clients. They teamed up with world-class publishers such as Infor and SAP. And they never looked back. In 2009, to keep the diversification of the company flowing, they became a premier Managed IT Services Provider in Miami.