Why Your MSP Company Should Mirror Journalistic Interviews When Recruiting

Your MSP company might consider journalists conducting interviews. There’s a technique involved which helps unearth the sought truth which has predicated mainstream news coverage. The situation is similar during your company’s interview of a candidate. Consider these pointers:  



Before a journalist conducts an interview, they try to acquire data from beyond the direct control of candidates. MSP interviewers usually have a resume to examine, and references worth reaching out to. Additionally, probe for information not directly available from the resume; this will help you inform your questions going forward.  


Breaking the Ice 

An MSP company needs to remember how important it is to be comfortable during an interview. People at their ease are more likely to answer with necessary candidness to reveal what you need to see. Icebreakers are a must. You’ll usually see mainstream news anchors sharing an anecdote or asking questions about a person’s interests— often rendering a compliment or two— before the interview truly begins. Do the same with your candidates. 



Being Easy to Relate to

Don’t come across as a lizard with a clipboard. There’s a reason many mainstream journalists have a pleasant look and often smile. This makes them easier to relate to. If you’re easy to relate to, this helps put candidates at their ease, allowing you to get greater honesty from them. 


Asking Questions that are Open-Ended Gives You an In 

When you’ve got an open-ended question, a candidate will likely begin to add more details in order to try and give you what you’re looking for. Read between the lines, and you’ll see who they are. Journalists often do this and find some surprising facts. It’s recommendable to do the same with candidates. 

Your MSP company will need to interview many candidates, and it’s going to take time. Asking the right questions in the right way can help you narrow candidates down until you’ve found the best options. 

Bryan Fuller

Bryan Fuller has been the President and Chief Executive Officer since founding Contigo Technology in May of 2013. Contigo focuses on providing state-of-the-art technology coupled with superior IT support to local Austin businesses. In addition, Bryan works to ensure that he always have enough staff to deliver lighting fast response times for his managed IT services clients in the Austin area. He works diligently to hire and train all his employees but especially help desk agents and onsite IT services technicians in Austin to provide an excellent customer service experience to clients. Bryan is also concerned with the onslaught of cyber security risk facing companies in Austin and lined up the best talent and software to combat this IT challenge. Prior to founding Contigo, Bryan had leadership roles in software companies such as SolarWinds, NetIQ, CA. Inc, and XMatters (formerly Alarmpoint). Bryan holds a B.B.A from Texas Tech University.