Are You Ready to Take Your MSP Business to the Next Level?

MSP businessAre you thinking about taking your MSP business to the next level? If you are, keep in mind that growing your business is a strategic process that needs in-depth consideration and planning. When you’re ready to ramp up your business, be thorough, organized, and realistic before taking the leap to expansion.

Ensure that Your Brand Value Is Firmly in Place

If your brand value is solid, your customer base will continue to grow. Having steady repeat customers is essential when growing your business with steady income that fuels your expansion. Customer loyalty is crucial during business expansion because your customers are your sources for referrals. Strengthen your brand value with excellent customer service that encourages repeat business.

Check That Your Profits Cover all Your Expenses

Analyze your books, making sure that your profits cover all your expenses. If you have consistent profits after paying all your expenses, then it could be time to expand your business. You should take in enough income to cover fluctuations in the market and any additional expenses that expanding might entail, such as services development, advertising, and payroll. Of course, when it comes to your financial expenditure, you may wish to explore the idea of hiring an external bookkeeping and payroll company, like Pherrus ( to manage all of your finances for you to ensure that you have enough profit to cover any specific costs your business has.

Develop a Strategic Plan

Whether you want to expand your customer base or grow in other ways, such as the services you offer, it requires a plan and solid foundation. It takes a lot of research to come up with a plan for growth. Once you have your plan outlined, be flexible when it’s necessary to change direction.

When developing your expansion plan, spend time on determining your strengths and weaknesses. This can help you decide on the direction you want your growth to take. When thinking about your strengths, consider what it is that distinguishes your business from your competitors and build on it.

Analyze the MSP Industry Market

Before expanding, analyze your competition and the expected future growth of the MSP industry. Research MSP business trends and product innovations that can help you strengthen your brand and increase your profit.

Talk to Your Team about Growing Your Business

Ask your team about their workloads, and if they’re having trouble keeping up with the number of customers, product development, sales, and marketing goals. If they say that they feel overworked, they don’t have the time to follow up on leads, or they’re falling behind on projects, then it could be time to hire more employees or find a larger workplace.

Growing your MSP business is challenging and sometimes it includes trial and error to be successful. Even if you have setbacks during expansion, you can learn from them and build from there. As long as the changes you make follow along with your short and long-term goals, your growth will benefit your customers and your bottom line.

Ravi Jain

Ravi Jain is the Chief Executive Officer for Technijian, with a demonstrated history of working in the information technology and services industry. Skilled in Enterprise Software, HP Products, Storage, ITIL, and IT Service Management. <a href=" professional with a BS focused in Physics from University of California, Los Angeles. For over a decade, Technijian has strived to provide Fortune 500 IT Support in Orange County for the small to mid-size businesses. During this time our client base has grown from small office with less than 10 people to mid-size businesses with over 50 employees. We offer corporate wide Managed IT Services for Orange County clients with hotels all across the country as well as IT support for medical device startups here in Orange County. Regardless the size Technijian strives to deliver "Technology Support Your Way".