The Keys to Leadership in an MSP Business

MSP businessAn MSP business is always looking for new ways to inspire employees and develop leaders throughout the entire organization. One of the most effective ways to develop excellent leadership skills is first to become a great follower. Understanding how to follow others is an excellent way to inspire others and is the foundation of developing strong leadership skills.

Interested in learning more? Here are five traits of a great follower that can help ease the transition into a leadership role for an MSP company:

Always Learn New Things

One of the most important traits in developing leadership skills is to always focus on learning new things each day. The IT world is ever-changing, and employees cannot afford to remain satisfied with the status quo. Instead, it is much more beneficial to continue to learn new things and focus on improving your skill set. A leader that is always learning new things can help teach other employees, while also being a valuable resource in the workplace.


Loyalty is another sign of leadership skills, as an employee understands the importance of being loyal to the company, especially during times of change or whenever problems arise. However, disloyal employees are much more likely to cause issues in the workplace, such as only putting in the minimum effort or causing friction between other employees.

Focus on Serving Others

One of the most critical traits of leadership for an MSP business is to always focus on serving others and becoming a valuable asset to the company. A servant leader holds others to a high standard, while also looking for ways to help and make everyone’s job easier. Focusing on serving others in the company will create less tension in the office, while also increasing productivity.

Always Honest

Honesty is another key to success for effective leadership skills in the office. Employees that are always honest and provide genuine feedback can help you identify any specific weaknesses and look for ways to improve. Constructive feedback is essential for any organization, as it helps your company to grow and always look for areas of improvement.

Remain Diligent and Self-Motivated

A strong work ethic is one of the primary keys to success for a managed service provider. Employees that are self-motivated are much more likely to inspire others and help them reach new levels of productivity. Strong leadership skills will always focus on ways to improve and encourage others at the same time.

Your MSP business can reach new levels of success by focusing on these leadership skills in the workplace. Understanding how to motivate employees to reach their full potential is one of the many keys to success for a managed service provider. Focusing on these leadership traits is a great way for your company to experience long-lasting success in the workplace and gain a competitive advantage over other IT companies that fail to take advantage of developing these leadership traits.

Jennifer Holmes

Jennifer Holmes is President of MIS Solutions and a Georgia native who, after graduating from Georgia Tech, became an accomplished research virologist at the Centers for Disease Control and Prevention in Atlanta. In 2000, Jennifer hung up her lab coat to join husband Lliam at MIS Solutions as President. In the past 16 years, she has led the MIS Solutions team to become the leaders in Metro Atlanta IT Support. MIS Solutions, Inc. is on a mission to provide managed IT services to Atlanta businesses to help them grow and support their businesses. MIS Solutions provides a wide range of IT services to Atlanta-based businesses and, combined with Jennifer’s passion for sharing effective business strategies with her clients, they are able to deliver the best business IT Support for each client’s unique environment in Atlanta. In 2013, Jennifer’s leadership and marketing skills won her the title of Spokesperson for the nationally acclaimed Technology Marketing Toolkit, an industry group of over 550 top U.S. She is a graduate of the Leadership Gwinnett program and has acted on the boards of the National Association of Women Business Owners’ Atlanta chapter, Gwinnett Great Days of Service, the Buford/North Gwinnett Rotary Club and the Gwinnett Chamber’s Technology Board.