Facilitating Employee Retention Throughout Your MSP Business

Your MSP business has many assets and resources making up operations. But by far, your most important investment will be in your employees. Following are several techniques to help facilitate retention in a candidate’s market:


  • Establish more qualitative corporate culture
  • Ensure you provide effective incentives
  • Develop a clear career path


Establish More Qualitative Corporate Culture

Your MSP business needs to design corporate culture which is properly qualitative. All corporations will have culture; some of it will be better than others. What you need to do is figure out what appeals to clientele and motivates employees. Don’t let anything smarmy or insincere sneak in. Additionally, align hiring procedures with cultural considerations of your company to avoid unnecessary conflict.


Ensure You Provide Effective Incentives

Part of good corporate culture is giving back to the most important investment of your company- your employees. You need to recognize good behavior and you need to recognize achievements. Your employees shouldn’t only be noticed when they make a mistake. Be intentional about properly providing an incentive for employees. You can use diverse means to do so–for example, you might make benefits an incentive, or you might allow for idiosyncratic schedule design or access to certain tools and working spaces.


Develop a Clear Career Path

Once you’ve designed corporate culture in a way that compliments employees and clients, then strengthened that culture by providing proper incentive to your team. You need to ensure that none of them are merely treading water. Ideally, induction should be initiation to a career cycle which continuously increases earnings over time. No perfect ideal can ever be attained in reality, but you can get very close. Your MSP needs to ensure that you have promotions and which salaries are competitive and have responsible expansion strategies in place that can statistically match projections of employee retention, i.e., there is some reasonable expectation of turnover even at the best companies.


Employee-Centered Culture

An MSP business which provides qualitative, incentive-rich, career-positive corporate culture is practicing employee-centered operations to a degree. Corporate culture with such focus is going to strengthen your business.

Ricardo Michell

Ricardo Michell is the President and Chief Executive Officer of Michell Consulting Group. Ricardo’s journey began in 1999 when he chose to pursue his dream of having his own IT support company in Miami. MCG started strong and reached a pivotal turning point for the better when they decided to offer ERP solutions and IT support in Miami to their clients. They teamed up with world-class publishers such as Infor and SAP. And they never looked back. In 2009, to keep the diversification of the company flowing, they became a premier Managed IT Services Provider in Miami.