Your MSP business is a car on a rocky road filled with obstacles. You’ve got enough trouble ahead without engine difficulties. Motivation may be thought of as the inhering “animus”, if you will— the metaphysical “glue”— holding your MSP together. If your team is losing motivation, you need to find a way to change that. Following are three things which will hamper the vehicle of your business on the rough road to profitability— you should correct them if you find they define operations:
A Low Ceiling and Non-Existent Career Path
An MSP business who employs a variety of individuals who have no prospect of transcending a basic point in terms of career is likely to see correlative turnover. Your workers will reach a certain point in their employment with you, and either quit or perform badly enough it becomes necessary they be liquidated. Maintain natural motivation through facilitation of career advancement opportunities within a business model designed to continuously grow so said opportunities develop organically.
Toxicity in The Workplace
Toxic coworkers toward the end of a spiraling career, managers who abuse what little “power” they have, poorly maintained working conditions, after-market equipment, defective tools, insufferable clientele, and low wages— these are all toxic. Correct whatever toxicity you can. Make a practice of seeking it out so you can prevent it before it becomes systematic.
When operations are opaque, theories abound. When operations are transparent, truth is evident. Theories lead to action which may or may not be good for your company. If employees think you’re merging in a way that will kill jobs, they’ll do what they can to protect their interests— even if it turns out such a move weren’t in the works. Transparency provides motivation through assured position, and lack of unfruitful speculation.
Your MSP business is going to have issues, but strong motivation— like a well-built off-road vehicle— can be essential in helping you successfully navigate the rocky road to success.