If an employee of any type is leaving your MSP business, you have everything to gain and merely a little bit of time to lose by conducting an exit interview. The opinions and experiences of the departing employee really can help you make the workplace that much more efficient and enjoyable. Ask strategic exit interview questions and you will receive valuable responses that make life easier for those who remain with the business as well as new hires. Perhaps most importantly, departing employees’ responses will help your business improve working conditions and increase employee retention across posterity.
Crafting Exit Interview Questions
Exit interview questions should differ from one MSP business to the next. These questions should be open-ended, meaning the employee is provided with an opportunity to explain what his time at the business was really like. Above all, you should ask why the employee in question is leaving the company. Consider asking the employee about what he thinks the company’s strengths and weaknesses are, whether there were issues with supervisors, if benefits and compensation were competitive and what could have been done to retain him or her as an employee.
Exit Interviews = Opportunity to Identify Your Business’s Weak Points
No business is perfect. Exit interview questions serve the purpose of collecting information for the analysis of those who work in human resources. Analyze the data from all exit interviews and some trends will gradually appear. Determine your company’s weak points, make the appropriate alterations and you will find your retention rate improves as time progresses. If you question whether exit interview data is truly insightful, consider the fact that employees are typically willing to speak much more truthfully during exit interviews than when employed. These exiting employees will be forthright about their workplace experience including likes, dislikes, and specific problems. You will not find more accurate and revealing information with another form of analysis.
Consider Restructuring the Newly-Vacant Position
Once you analyze the departing employee’s exit interview questions, you will be able to decide if the position should be restructured prior to hiring another person to fill the open role. As an example, if the departing employee specified a difficult supervisor, overabundance of work or other specific problems, the role might have to be significantly altered before attempting to ease another person into the position.
You Will Learn a Lot from Employee Exit Interviews
Even if you ask a couple of broad-based questions, the responses provided during exit interviews will help you make the workdays of current employees that much more fulfilling. Listen closely as departing employees explain why they are leaving and what should be improved. There is no need to alter your work environment exactly as desired by the departing candidate, yet you will likely notice some common themes amongst those jumping ship. Analyze the responses, determine the best ways to improve and your MSP business will prove that much more efficient, fulfilling, and profitable.