Leading Your MSP Business Rather Than Just Bossing People Around

Your MSP business will have greater success in terms of optimization and staff satisfaction if those in management lead, rather than bossing people around. Just to get an idea, think of situations where you’ve been on the “low end of the totem pole”. It gets tiresome, doesn’t it? When people boss you around and treat you like a statistic, are you more or less likely to give it your all? It’s the same with your staff. So, consider these tips: 


  • Don’t just respond— coach!
  • Lead— don’t manage
  • Praise generously
  • Encourage rather than criticizing

Don’t Just Respond— Coach! 


A boss is going to snap off any response he thinks he needs to get some hypothetical underling out of his hair. A coach hears an issue, considers it, and provides that individual with information they can use to improve themselves and solve the issue. 


Lead— Don’t Manage 


An MSP business leader leads by example. If he wants employees to follow him and have a solid work ethic, then he’s the first to clock in and the last to leave. He follows through and is careful not to ask anything that is unreasonable. A manager treats everybody like they’re a number and tries to shuffle them around under such thinking. If you want to get the most out of employees, you must treat them like human beings, and that means being personally accountable. 


Praise and Criticism 


Praising staff whenever there’s opportunity makes them more likely to naturally do their best, as they legitimately enjoy being praised. Criticism can be good— if it’s the right kind. Calling someone unintelligent and unskilled is unlikely to engender improvement. Pointing out the good and the bad in order to lessen a necessary critique will do a better job of helping them change.  



An MSP business which forges relationships with staff and leads through conscientious management is more likely to engender self-driven output from workers. Bosses are tyrants, leaders are liberators— be the latter. 


Vincent Tedesco

Vincent Tedesco is the President and the CEO of Total Technology Solutions, a full-service IT solutions provider distinguished by broad expertise in managed IT services in Long Island and a singular focus on the needs of their clients. Vincent has over 30 years of experience as an IT leader, from his early years beginning at Computerland and to founding and growing Total. He founded Total in 1988 and spearheaded its evolution in the ever-changing technology marketplace by providing consulting and IT support in Long Island. Total Technology’s mission is to secure and to have IT support in Suffolk with reliable solutions and exceptional service so that Total clients can focus on their core business.