One thing your MSP company will ultimately contend with, in terms of internal issues, is distraction. Like it or not, modernity is rife with individuals who have the attention span of a goldfish–or less. Certainly, high attention spans are often associated with high IQ, but the two qualities aren’t necessarily synonymous; and especially with technology, even the most brilliant individuals are apt to become easily distracted. Following are several tips to help you curtail this throughout your MSP:
• Don’t be a control freak: not all distraction is bad
• Ensure the proper amount of breaks are taken daily
• Determine what triggers distraction among staff
Don’t Be a Control Freak: Not All Distraction Is Bad
Your MSP company needs to understand that sometimes distraction can be good, as it sort of erases one train of thought, allowing another more lucrative conceptual locomotive to come trundling through. If you’re walking around like some librarian on a mission to hassle loud elementary school children, don’t be surprised if your staff starts acting so immature. Stop that which is truly disruptive, but don’t be too controlling; it could backfire.
Ensure the Proper Amount of Breaks Are Taken Daily
Breaks are necessary. Psychology Today points out a number of benefits for the mind. If you’re always concentrating on the same problem, you’re slowly going to lose mental energy, and even should you attain a solution, it likely won’t be so clear as one achieved when the mind isn’t strained. Give staff breaks.
Determine What Triggers Distraction among Staff
What distracts you? The same kind of things will likely distract your staff. Figure out what your distraction triggers are. Work to avoid letting them control you, then try to organically remove distractions by removing the same triggers from the workplace.
More Focused Staff
An MSP company that does not impose draconian anti-distraction measures but does allow breaks and does strategically plan against distraction is more likely to get the most from its employees over time.