Proven Ways to Retain Recently Hired MSP Company Employees

Hiring talented candidates for your MSP company can be challenging. Once you get through the interviewing and hiring process, nothing is more frustrating than having your new hire leave your business in the first year. Rather than waiting for this to happen, ask yourself, “How can I retain my new employees?” 


Follow these tips to strengthen employee loyalty: 

Reasonable Challenges 

One of the main reasons employees leave their jobs is stress caused by unreasonable workloads. Although offering your employees challenging projects can keep them interested and motivated, an unreasonable workload can have the opposite result. Acclimate your new employees to the job, starting them off slowly. Give them a little time before presenting them with more challenging assignments. Consider assigning a mentor to your new hires for the first few weeks to offer them advice and ease them into the job. 


Professional Growth 

Regular investment in training and development boosts employee enthusiasm, builds engagement, increases your business value and attracts new talent. Employees who feel you care about their professional development feel greater loyalty to you and perform better. 



During the first few weeks, make it a point to ask your new MSP company employees about their day. Praise them for something that they did right and offer them advice on how they can improve. If you show appreciation for the effort they put in to do a good job, they’ll feel encouraged and enthusiastic about their new job. 



Although compensation always enters into the equation, it’s not usually the deciding factor why an employee leaves. Your company doesn’t have to be the highest paying to keep talented employees. What makes your business successful at attracting and keeping high-quality people is the way you treat them and the work environment that you provide. 


Your MSP company culture, a positive environment, and effective leadership can create a great place to work, as well as a successful business. When you consider the time and cost to hire and train new employees, the value of keeping them is apparent. 

Scott Anderton

Mr. Anderton is the managing partner of an IT Support & Managed IT Services provider based in Orlando, ION247. ION247 is also one of the best IT Companies in Orlando that focuses on providing state-of-the-art and the surrounding area. Prior to starting ION247, Mr. Anderton held the position of Vice President for NTT Data Inc. the 6th Largest Information Technology (IT) service provider in the world with operations in 35 countries and over $16B in revenues. Mr. Anderton managed relationships and client engagements in Financial Services, Healthcare and Public Sector verticals in the Southeast US. Prior to NTT Data, Mr Anderton was a Vice President for the Revere Group. The Revere Group is a business management and information technology consulting company with headquarters in Chicago, Illinois. In this position, Scott partnered with client CxOs, primarily in the Southeast market, to maximize investments in technology. Mr. Anderton has more than 25 years of business and Managed IT Services experience in Orlando. He has led multiple IT Strategy engagements and served as an interim CIO for several NTT Data and Revere Group clients. The first 10 years of his career were with Fortune 500 companies AT&T and Sprint. His positions included Manager of many like Advanced Network Services and Director of Systems Engineering. Prior to his role with the Revere Group, Mr. Anderton was President and founder of Technology Management Solutions (TMSI), a technology management consulting firm providing outsourced information technology services in the small and medium business markets. TMSI was acquired by the Revere Group in 2006, when Mr. Anderton joined as a principal. In addition to his technical background, Mr. Anderton has expertise in strategic planning, mergers and acquisitions, business process design, IT due diligence, and IT Organizational Change Management, and Transition Services Agreement execution. Mr. Anderton received a Bachelor of Science in Electrical Engineering with a specialization in Computer Information Systems from the University of Florida in 1990. He also has completed the Executive Management program at the Crummer Graduate School of Business, Rollins College. He resides in Orlando Florida with his wife Lisa and 3 children. You can click here to visit the website.