Your MSP business should not include qualities of internal leadership without dedicated effort. There needs to be a specific strategy in place. Following are several tactics to help you design the most effective solution:
• Realizing change is necessary
• Embracing opportunities
• Providing incentives
• Applying pressure
Realizing Change is Necessary
In the twelve-step program, one of the most important things facilitating recovery is realization that change must happen. It’s the same in terms of leadership. Your first time in a leadership position will not represent your best leadership; over time, you’ll get better. You need to work to change, and you need to impart this ethic to managers of lower rank.
Opportunities should be sought for leadership betterment. New projects, new goals, new technologies, new clients, and new employees all represent prime opportunities for managers to better themselves in terms of leadership.
When you’ve got a good leader within your MSP business, it’s essential that they should be given new opportunities and taught to embrace them. Tell them why you’re doing what you’re doing, and back it up by making new roles integral to your operation.
When there’s something positive to be attained, a greater likelihood exists of dedicated effort that direction. Give your managers incentives for reaching goals. These goals should require the realization of change and the embracing of such opportunity. For example, maybe you give your manager an incentive if the seller they lead in marketing is able to increase conversions over a certain time.
Part of making a positive change involves not just reward, but pressure. You need to professionally light the fire under internal leaders. A good way to do this is to make directives of change integral to business operation.
To sum it up, your MSP business has to teach leaders to embrace opportunities and fosters positive change; this enhances leadership. Consider your existing leadership team, and find areas to help them grow.