Viruses and other types of malicious software are a growing problem for businesses, as hackers are always developing new programs and finding inventive ways to infect vulnerable machines. Malicious software can be used to gain access to sensitive data, such as passwords, financial details and other personal information, which can then be used to take money from your client’s bank accounts, gain access to their email accounts, and even steal their identity. If a potential clients computer are infected with malware, it’s important to seek the help of a reliable IT services firm such as yours!
Disconnect from All Networks
Malware can quickly spread to other computers, devices, and smartphones that are using the same network as an infected computer. Have your clients disconnect their computer from the Internet, as well as any shared networks, and turn off all connectivity options, such as Bluetooth, Wi-Fi, and any other connection types that try to connect automatically to any available networks. They should also remove any external devices connected through USB ports or other wired connectors.
Identify the Malware
If your client knows the name or type of program that has infected their system, they may be tempted to find plenty of information and advice online about its removal. This is not a good idea. Social media, forums, and dedicated security websites are often used to share information about common viruses and other infections but their information may not be correct or can even make the problem worse. If they don’t know the source or type of infection, the best thing they can do is scan their system with a malware detector to find the problem. If this does nothing to solve the problem engaging the help of an MSP company such as yours may be the only way to solve this problem.
Remove the Infection
Minor viruses and simple malicious code cannot often be removed easily by using tools bundled with their operating system, security software or malware scanner. It is usually necessary to manually delete or use a special removal tool to get rid of the offending programs. If a virus has made changes to the registry or other essential systems, they absolutely require technical support or a security expert.
Unfortunately, it’s not always possible to completely remove malware or reverse the damage caused by malicious code. Many clients attempt their hard drive and reinstalling the operating system as they think it is the only option for serious problems. If their computer or security program has made backups of their files, it may be possible to restore some of their data after reinstalling the operating system. Malware can cause serious problems for computer users, as infected systems can be used to steal sensitive data, including bank account details, passwords, and other information that can be used for financial gain. Acting quickly to disconnect the affected device from all networks reduces the risk of infecting other devices. Advising customers to regularly update antivirus and other software will help to protect them from further problems.