We all like to feel good about ourselves, and it should come as no surprise that encouragement and focusing on the strengths of individual employees can result in a positive outlook for an MSP company. There are many benefits to identifying and praising successes as opposed to concentrating on weaknesses, and it should all begin with employee performance reviews.
How to Motivate Your Staff
Performance reviews are the perfect starting point to begin motivating your staff. Unfortunately, they are often seen as a way to flag up weaknesses and improvement suggestions. Then it becomes a demotivator for the employee as it concentrates the mind on processes that they cannot perform well. An analysis of weaknesses and failures is still important, but it is far better to make the majority of the review about successes and be able to work on what you and your staff see as their strengths.
In this way, each staff member will feel that they are an integral part of the machine that makes the company successful and will be more prepared to use their strengths and want to try harder to keep that good feeling going. A passionate and engaged employee will be more likely to have a positive impact on the work they are doing and be more inclined to ensure good customer service and surpass all expectations to make sure the customer is happy.
It is human nature to work well and more intensively on parts of the job that you feel good and can excel at, and studies have shown that there are also benefits to performance rates, productivity, and satisfied customers, which all results in greater profitability and a happier workforce.
On the other hand, an employee who feels their negatives are being concentrated on more than anything else is likely to be dissatisfied and defensive while working, showing no incentive to improve. In these cases, it is obvious that customer service will suffer from the bare minimum being done to ensure tasks are completed.
How to Promote Strengths
For your MSP company to get the best out of your employees while making sure they are happy in their job and keen to work towards the best interests of the company, you need to concentrate on the particular skills that each employee excels at. Not everyone is good at everything and insisting everyone is an excellent all-rounder can be just as demotivating a platitude as concentrating on weaknesses. Show each staff member that you have recognized their particular strengths and assign work to them that builds on this. Psychologically, it is much easier to work on projects that play to your strengths, and if you can direct the appropriate work to colleagues that would be a perfect match for them, then morale will increase, as will productivity and positivity which can only be a good thing for the company as a whole.
Hold regular discussions with your employees to see which part of the job they feel happiest and most successful at. If you can keep up a rapport with each person through regular contact, it is easier to encourage and engage them while discovering which aspect of their work life they prefer. If tasks can then be assigned to the most appropriate member of staff who will enjoy and excel at them, not only will work be completed much faster, but more successfully and efficiently as well. Are your employees happier with explicit instructions and thorough management, or would they prefer to work on their own with self-imposed time constraints and rules? Are they positive and energetic, or quiet and methodical? Every strength has a place in a busy work environment, and tasks should be assigned and modified to capitalize on this.
If you can prioritize the strengths of your workforce and concentrate on encouragement, you will find that their behavior and performance will be improved immeasurably. Start now specifically targeting the skills of each particular employee and you will guarantee more contented staff, which will translate into better working practices and increased success for your MSP company.