What Han Solo Can Impart to Your MSP Company

MSP CompanyWhat can your MSP company learn from Han Solo? Well, a lot! Aside from enjoying the present by having a great sense of humor, Han can teach MSPs a thing or two about judging employees by their image rather than their talent, and about giving people chances.

The reluctant hero of the Star Wars original trilogy is truly an interesting character on the silver screen. He was neither good nor bad which is contrast to the Star Wars theme of good versus evil. He is a space smuggler and an opportunist who has excellent flying skills and a golden heart underneath all the cocky and selfish layers. Anyone who knows him would never think that he could be a hero. But when fate gave him the opportunity to shine, shine he did. He was promoted to general by the Rebel Alliance and he helped to save the galaxy! So, do not assume things about prospects you interact with over the phone and otherwise. The outward appearance, type of office, number of employees, or the way they dress do not necessarily translate to capability. It is the same with your employees too. A Han Solo may be just waiting his time in the spotlight.

Here are more lessons from Han Solo’s famous lines any MSP company (big or small) can take with them in the path of success.

“I know”

This was Han’s response to Leia’s confession of love to him. In the MSP industry, changes and challenges are constant and no matter how you maneuver your ship from them, you cannot flee. It is in what you know, you will have a chance to surpass and succeed. Hence, it is important to know your company, the processes, the people who run these processes, your goals, your target market, and your competition. Because when you and your team have all the necessary information, you will be prepared and equipped to face the different situations that will come your way.

“Hokey religions and ancient weapons are no match for a good blaster at your side, kid.”

Whenever you are planning and making grand decisions, always go back to the basics. Ask yourself if your plans and strategies align with your company objectives, goals, and mission. And whenever you have a chance to branch out, it is better to stick with your specialization or core businesses.

“I got a bad feeling about this.”

Han said this line before the walls of the trash compactor start to close in. An intuition is a sense of what is going on or going to happen with no definite basis. And in a MSP business, decision-makers need to listen and trust their intuitions more. While it is important to seek expert advice and have your research first and always, there is nothing wrong with following your guts.

“Great, kid. Don’t get cocky”

Han said this line when Luke managed to shoot one Tie fighter down and is celebrating his victory. This teaches IT business leaders to be humble and to not allow big or small victories to get way into your heads. Never let your guard down, always value hard work in the workplace and continue learning.

Han Solo is not the usual hero. He has a very questionable background and he is always in it for the money. Nevertheless, he is a respected hero of the Alliance because of his achievements for the cause. Your MSP company should try to find employees and prospects with real-world experience and not just pure show. In the same way, you should work on your business from the inside out by knowing your mission, sticking to your goals and being humble in victories.

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Brent Whitfield

Brent Whitfield is the CEO of DCG Technical Solutions, a leading IT support firm based in Los Angeles. DCG helps clients choose, implement, and manage IT and cloud solutions that are cost-effective and reliable. And they have been providing IT support in the Los Angeles area since 1993. DCG’s pro-active approach to IT is ideally suited for companies who depend on reliable IT infrastructure, but don’t want to spend a lot of money to keep it that way. DCG was recognized among the Top 10 Fastest Growing MSPs in North America by MSP mentor. Brent has been featured in Fast Company, CNBC, Network Computing, Reuters, and Yahoo Business.