Great MSP Business Leaders Identify Employees’ Strengths

MSP businessGreat MSP business leaders recognize the individuality of their employees. They understand the shades of each employee’s personality. They use this knowledge to discover the strengths and weaknesses of their staff.

Identify Employees’ Strengths

If you put in the time and effort to identify your employees’ strengths, you will get exponential performance improvement. Once you do this, you can make use of those strengths and help minimize weaknesses for exponential performance improvement. Effective leaders learn about their employees by spending time interacting with them outside the office. Follow these tips for identifying your employees’ strengths and weaknesses:

  • Walk around and observe each employee’s reaction to events.
  • Listen to what your employees have to say.
  • Observe what interests each employee.
  • Take notes on each person’s struggles.
  • Ask informal questions, such as, “What was your best day at work this month?” or “What was your worst day at work this month?” The answers you get will give you insight into your employees’ interests and talents.

Develop a Plan to Help Overcome Weaknesses

Once you identify the strengths and weaknesses of your employees, develop a plan to make use of strengths and overcome weaknesses. Rather than concentrating on your employees’ limits, reinforce their self-assurance by focusing on their strengths, making them more optimistic when they face challenges. The following strategies help develop self-assurance:

  • Offer relevant training
  • Find a partner with strengths that can neutralize the weaknesses of the struggling employee. This also offers the chance to learn from the partner, increasing strengths.
  • Offer techniques that can help the struggling employee to accomplish the task.
  • Assign alternative tasks that allow the employee to use his or her strengths, rather than becoming frustrated with weaknesses.

Conduct Performance Reviews

Conducting performance reviews in your MSP business is a great way to offer employees evaluations of their strengths and weaknesses. After identifying and analyzing their talents, and where there’s room for improvement, you can discuss their future goals. The evaluation presents a way for you to provide feedback to your employees, offering them solutions for growth and development. Offer individualized strategies designed for each employee for building on talents.

Even more than helping with weaknesses, use the review as a time to recognize the strengths of your employees. Offer praise tailored to each employee, which encourages each of them to push harder and persevere with challenging situations.

Set Goals According to Strengths

Use your evaluations of strengths, weaknesses, and experiences to develop employee’s individual goals. Focus on the goals that make sense for each person, rather than the assignments that need doing. Base the goals on areas where the employee needs improvement, talents you’d like the employee to nurture and skills needed to increase performance.

Collaborate with your employees, using a shared approach to create realistic goals. If you work together to set goals, your employees will be more willing to meet them. Working together also gives insights from your employees about their own strengths and weaknesses that you might not have considered. In fact, your employees might set goals that are more challenging than you would have set.

After setting goals, ask your employees what they need from you to help them meet their goals. See if they need additional training, and which skills they need help improving. Also, ask if they would like to work on any new assignments or responsibilities.

As an MSP business leader, the more insights you gain into your employees’ strengths, the more your staff’s morale will improve. Always offer sincere praise for good performance, focusing on strengths. This motivates your employees to work harder to achieve their goals. When you set precise, reasonable goals geared to each employee’s talents, you increase confidence and job performance.

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Vincent Tedesco

Vincent Tedesco is the President and the CEO of Total Technology Solutions, a full-service IT solutions provider distinguished by broad expertise in managed IT services in Long Island and a singular focus on the needs of their clients. Vincent has over 30 years of experience as an IT leader, from his early years beginning at Computerland and to founding and growing Total. He founded Total in 1988 and spearheaded its evolution in the ever-changing technology marketplace by providing consulting and IT support in Long Island. Total Technology’s mission is to secure and to have IT support in Suffolk with reliable solutions and exceptional service so that Total clients can focus on their core business.