The decision you make in your MSP business influences the quality of services you offer. The film “Back to the Future” offers lessons on the power of wise decisions; they have implications and you cannot change their effects once things go wrong. Focus your energy on making the right decisions to avoid long-term effects on your business.
Always look for all the facts and information that influence your business— this will help you find all the critical data that might affect how you run your business. The fact-finding mission also allows you to eliminate any biases and opinions that might cloud your judgment. For example, getting the facts from your customers on your competition will give you facts different from what you would gather from your employees or research team.
Follow up on business and industry reports, the media’s coverage of your business, and your reputation on different customer forums. This will give you important outsider insight that will influence your relationship with the outside world.
Focus on the Outcomes
While considering different decisions, think of the outcome each decision will have on your business. Examine it holistically by looking at its impact on your long and short-term goals. For example, compare the cost of hiring an in-house accountant versus outsourcing the service based on your recurrent accounting needs and the impact it may have on your bottom line at the end of the financial year. Focus on outcomes that improve your business’ operating model and service delivery to clients.
Improve your decision-making process by relying on the wisdom and knowledge of those around you, especially if they have experience in the MSP business. Start with leaders within your business and then talk to your employees. For example, if you are looking to improve the customer experience, your sales team will have a deeper insight into customer needs since they get to interact with them on a daily basis.
Alternatively, join local business networks and support groups; you will come across people with similar experiences who might inspire you to become more confident in your decision-making process. If it becomes too hard, consider working with business advisers and consultants in your industry.
Come up with a Plan
Take your time throughout the entire process. Do not try to finish it all at once; if you feel overwhelmed at any point, take a break and allow your mind to refresh. Sometimes a different outlook can make the difference between a good and a bad decision. If you find yourself working within strict deadlines, plan for a short break in between to take a walk and go to the coffee shop. This allows your mind to relax and you approach the process with a fresh attitude and perspective.
Stick to your Values and Culture
Decision-making in business is an ongoing process, and sometimes, the only thing that keeps you on track is your values and overall company culture. Understand your values and the culture you are trying to create. During the decision-making process, focus on your achievements and the previous decisions that helped you grow, instead of your past mistakes.
Additionally, do not put off making important decisions; approach everything as it comes. Incorporate consultations and collaboration with your team to your company culture to improve the quality of decisions that you make.
Throughout the entire process, think of the different ways you can introduce your customers into the decision-making process. Engage with them, ask them questions and listen attentively to understand their motivation for working with you.
Learn from your Mistakes
Over time, you will make many mistakes. However, they should serve as a learning point and help you grow. Embrace your mistakes and always take a few steps back to re-evaluate your decisions and forge a new way forward.
Your MSP business thrives on the quality of decisions you make. Every decision you make improves the entire process; while you will make many mistakes along the way, learning from others can help you avoid rookie mistakes. Start making small changes and involve the opinion of others to ensure a well-informed decision.