Is Your MSP Company Like C-3PO?

MSP CompanyThe gold protocol droid C-3PO is one of the unforgettable icons of Star Wars. 3PO witnessed the galaxy’s most defining moments and he could translate millions of alien languages. However, our droid can be very timid and anxious, and fans all over the globe would often choose R2-D2 over C-3PO. Does this mean that being likened to C-3PO is a dreadful thing for your MSP company?

The droid might be flawed in a way or another, but his character offers many business and life lessons to live by. Find out if your IT company is more like a C-3PO and what you can gain from him.

Good in etiquette

C-3PO teaches us that it is important to always be polite. He had assisted in customary etiquette across species and contributed to a more harmonious relationship. Business etiquette is vital in dealing with different people, may they be employees, partners or customers. It will also help in building trust and in establishing good relationships and connections inside and outside the company. And when you have trust between you and your potential clients, it is easier for you to know what they need.

On the lookout for danger

The beloved droid was always on the lookout for threats and ambushes. In the same way, a MSP company should not be complacent. Challenges and changes should not take you by surprise because you have already prepared for them and you also prepared your clients for these challenges. This characteristic helps a lot in making and designing your services and campaigns because it gives it a better perspective.

Rebuild from failure

In Cloud City, C-3PO encountered a stormtrooper and he was blasted to pieces. His parts were reassembled by Chewbacca and they continued in their rescue mission. Sometimes, your business will experience failure you never expected, but you can always bounce back, better and smarter. And if you think that your strategy is not working, stop and determine what is wrong and search for solutions. It is important to never lose hope and to keep your focus on your goals. Do not be afraid to rebuild your business from failure.


C-3PO has a consistent personality and role in the films. It is the same attribute your customers need from you. They want a MSP they can rely on and will help in their times of need. This is critical for every business because consistency is a big contributor to customer loyalty. You cannot just focus on acquiring new clients, you also need to keep them with quality and dependable services.

C-3PO may be just a simple translation droid but he has a steady presence throughout the entire trilogies. There were many greater characters than 3PO but not all of them were part of the first movie to the latest ones. So, do not take it negatively, if your MSP company is compared to C-3PO. It just means you focus on things that really matter in business – good relationships, quality products and services, and a firm and steady foundation.

Bill Hogan

Bill Hogan is President of Partners Plus. A fast growing IT Support firm based in the Philadelphia area. Bill has been helping make life with business computers easier since 1981. His education as an Electrical Engineer at Penn State started a dual approach toward gaining expertise in both programming and computer networks. In 1991 he formed Partners Plus, Inc., to provide managed IT services to companies in the Philadelphia metropolitan area, based on being a business operations ally and understanding the need to speak to company leaders in plain English rather than ‘techno-babble’. And while others tend to focus their attention on the mechanical components of a computer system, Bill and his staff take a more global approach - how a network can be best used as an integral, reliable asset to the business owner’s goals. In 2007, after years of frustration with the sub-standard services he saw during network audits, Bill published “Hassle Free Computer Support” to educate business owners with the information they need to get superior technical support for their businesses A firm believer in keeping current with advances in technology and processes, Bill lead Partners Plus to become a Microsoft Certified Partner in 1998 and a Gold Certified Partner in 2008. And, Partners Plus Inc. has been selected by Microsoft as being in the top 1% of Partners serving the Small and Medium Business Market on the East Coast. Bill is internationally certified in Network Operations and is certified by Microsoft in project management and multiple Microsoft technologies. He also held the position of representative for the Mid-Atlantic region on Microsoft’s Advisory Board which manages all Microsoft Small Business certified partners. Partners Plus provides managed it services to clients in Philadelphia and the Delaware Valley and helps them choose, implement, and manage IT and cloud solutions that are cost effective and reliable. Partners Plus’ pro-active approach to IT support is ideally suited for companies in Wilmington, Delaware or Philadelphia who depend on reliable IT infrastructure, but don’t want to spend a lot of money to keep your IT services in Delaware that way. Partners Plus clients have come to appreciate the Partners Plus team focus on operations and the ability to get the core of problems quickly, and the knowledge of how to resolve issues as quickly as possible. With the institution of the Partners Plus Protection Program, the company can now monitor, identify and resolve many network issues in minutes without coming onsite.