Striving for perfectionism in your MSP Business is both good and bad. While it may drive you to excellence, it can also sabotage your business. Pursuing perfectionism in your business breeds ingratitude; it is never right and nobody can win. Perfectionism comes with unattainable expectations and standards for you and your team, creating stress and alienation. Since no one is right and your sense of worth as leader depends on you being right, your pursuit of perfection comes at the expense of other people’s dignity and sense of worth as you are always trying to prove them wrong. In addition to breeding insecurities and contempt within the company, perfectionism also affects your relationship with clients and other stakeholders.
Since perfectionism forces you to obsess over your appearance, you will often find your team investing unnecessary effort on appearances at the expense of actual work. During a pitch session, you might dress up in the best suits and have slides with the best graphics instead of focusing on honesty and authenticity. Clients may love your work, but they will only engage a service provider they can relate to on a personal level. Letting go of perfectionism also allows you to become flexible. If something fails, you can easily laugh it off and move on with your pitch instead of getting angry over something that is out of your control.
Perfectionists often view mistakes as a failure; spending too much time feeling guilty or obsessing over the past. Such an attitude prevents you from working to correct the mistake, affects your morale and mood, reduces your productivity, and makes you unapproachable. Instead of victimizing yourself or other team members, call it what it is and start correcting it. Perfectionism also limits you from taking risks; this kills innovation and the spirit of adventure in your MSP business. Embrace mistakes and encourage your team to take risks even if it leads to failure. Some of the best ideas and discoveries happen when you are stuck in the mess.
As an avid perfectionist, you will often spend more time than is necessary to complete simple tasks because you waste too much time making sure every little aspect of the job is perfect. In the running of a business, you will find yourself asking employees to repeat their assignments or even re-assigning their work to someone you think will give you perfection. In addition to affecting team morale, perfectionism wastes valuable company time. Let go of the small details and work on getting the job done well. Excellence in your business is often a product of good time management and collaboration where everyone finds inspiration from within and encouragement from the team to do their best.
As a perfectionist, you will find yourself putting in too many resources into an assignment trying to perfect every little detail. Your clients are looking for efficiency and a reliable service provider. They will rarely pay for the resources you waste obsessing over every little detail. Forcing people to work longer hours or use more resources to achieve your impossibly high standards will eat into your revenue and may eventually affect your profitability. Instead of worrying too much about the details, focus on fulfilling your clients’ needs on time and delivering quality consistently.
The changing IT landscape requires continuous learning. While you may give it your best shot, it is humanly impossible to learn everything there is about your business. Focus on sharing knowledge and allow others to excel within your team. Greatness in business lies in finding answers and making new discoveries. Embrace this as part of your business policy. For example, if clients present you with a new challenge, work on understanding the problem and even admit that you will need to learn more about it before recommending a solution. They will respect your honesty and you will be in a better position to understand their pain points.
Instead of stressing over finding perfection, pursue excellence and quality service delivery in your MSP Business. This will present you with new learning opportunities where you can take risks and redefine the industry.