Why Leaders of Your MSP Business Should Lead by Example

MSP businessManagers and leaders within an MSP business have a tough job. They need to inspire and influence the behaviors and thoughts of disparate people who have their own ideas of what direction the company should take, and how they should act within the workplace. A good leader can bring all of this together, encouraging individuals to see the future of the company and rise to any challenges that they may face. They should encourage everyone, letting them know they can reach their potential, while preventing issues caused by any confusion over the message and decisions that the leader makes.

In order to do this successfully, a good leader will lead by example, not just state their case and leave it to a, ‘Do as I say, not as I do,’ scenario.

Solutions for Better Leadership

There are four main ways that a good leader can lead by example:

  • Behaving Ethically
  • Showing Responsible Actions
  • Keeping to Standards
  • Encouraging Growth

Behaving Ethically

To be successful, a good leader must act ethically. There’s no point in being a strong leader if you’re cutting corners or otherwise convincing your subordinates to act irresponsibly. Having the company’s best interests at heart and showing your staff the reasons for what you’re asking of them will see much more success if it’s with the right intentions.

It’s very simple to point out problems in the way people work, but it takes skill to find solutions. A good leader should suggest possible answers, but it often doesn’t stop there, as chances are that the best people to ask for solutions are the employees on the team. You should take that into account and accommodate any suggestions that any of the affected employees may come up with. Psychologically, it’s more likely that staff will feel more conducive to working toward a common goal if they feel that they’re part of a team, rather than just being told what to do by a manager who steals their ideas and presents them as his own. 

Showing Responsible Actions

To keep credibility, a good leader should act on and visibly display the ideas and beliefs that they expect from their staff. The more they lead by example, the more their colleagues are likely to emulate this as well. If a manager is saying that employees should act a certain way but is behaving differently, there is no incentive for the employees to toe the line.

Keeping to Standards

This is similar to the last point, in that standards that you would expect all staff to employ should be echoed by you as manager. There is no point having a clothing policy for work and expecting employees to wear suits, if you turn up in shorts and sandals. That’s an extreme example, but as mentioned before, it’s essential to be the embodiment of all that you request from your staff if you expect them to agree and conform to these ideas.

Encouraging Growth

If a company is to be successful and grow in the marketplace, then the employees and managers of an MSP business need to pursue growth and advancement for themselves to push the company in the right direction to succeed. A good leader will push him or herself forward in an effort to expand their knowledge as well as encourage staff to do the same. To grow, a company will need to meet challenges, and the likelihood is that the staff and management will also need to improve their abilities and skills to cope with that. So, for a manager to show that they’re willing to learn is a good starting point to encourage employees to better themselves as well.

Your leadership team is the solution that prevents the business and its practices from stagnating. When everyone is working towards a common goal and the leadership team is practicing what they preach, it makes for a happier workforce and a more successful business. If you’re part of the leadership team within an MSP business, see if some of these suggestions of leading by example make a difference to your leadership skills.

Bill Hogan

Bill Hogan is President of Partners Plus. A fast growing IT Support firm based in the Philadelphia area. Bill has been helping make life with business computers easier since 1981. His education as an Electrical Engineer at Penn State started a dual approach toward gaining expertise in both programming and computer networks. In 1991 he formed Partners Plus, Inc., to provide managed IT services to companies in the Philadelphia metropolitan area, based on being a business operations ally and understanding the need to speak to company leaders in plain English rather than ‘techno-babble’. And while others tend to focus their attention on the mechanical components of a computer system, Bill and his staff take a more global approach - how a network can be best used as an integral, reliable asset to the business owner’s goals. In 2007, after years of frustration with the sub-standard services he saw during network audits, Bill published “Hassle Free Computer Support” to educate business owners with the information they need to get superior technical support for their businesses A firm believer in keeping current with advances in technology and processes, Bill lead Partners Plus to become a Microsoft Certified Partner in 1998 and a Gold Certified Partner in 2008. And, Partners Plus Inc. has been selected by Microsoft as being in the top 1% of Partners serving the Small and Medium Business Market on the East Coast. Bill is internationally certified in Network Operations and is certified by Microsoft in project management and multiple Microsoft technologies. He also held the position of representative for the Mid-Atlantic region on Microsoft’s Advisory Board which manages all Microsoft Small Business certified partners. Partners Plus provides managed it services to clients in Philadelphia and the Delaware Valley and helps them choose, implement, and manage IT and cloud solutions that are cost effective and reliable. Partners Plus’ pro-active approach to IT support is ideally suited for companies in Wilmington, Delaware or Philadelphia who depend on reliable IT infrastructure, but don’t want to spend a lot of money to keep your IT services in Delaware that way. Partners Plus clients have come to appreciate the Partners Plus team focus on operations and the ability to get the core of problems quickly, and the knowledge of how to resolve issues as quickly as possible. With the institution of the Partners Plus Protection Program, the company can now monitor, identify and resolve many network issues in minutes without coming onsite.