Managers and leaders within an MSP business have a tough job. They need to inspire and influence the behaviors and thoughts of disparate people who have their own ideas of what direction the company should take, and how they should act within the workplace. A good leader can bring all of this together, encouraging individuals to see the future of the company and rise to any challenges that they may face. They should encourage everyone, letting them know they can reach their potential, while preventing issues caused by any confusion over the message and decisions that the leader makes.
In order to do this successfully, a good leader will lead by example, not just state their case and leave it to a, ‘Do as I say, not as I do,’ scenario.
Solutions for Better Leadership
There are four main ways that a good leader can lead by example:
- Behaving Ethically
- Showing Responsible Actions
- Keeping to Standards
- Encouraging Growth
To be successful, a good leader must act ethically. There’s no point in being a strong leader if you’re cutting corners or otherwise convincing your subordinates to act irresponsibly. Having the company’s best interests at heart and showing your staff the reasons for what you’re asking of them will see much more success if it’s with the right intentions.
It’s very simple to point out problems in the way people work, but it takes skill to find solutions. A good leader should suggest possible answers, but it often doesn’t stop there, as chances are that the best people to ask for solutions are the employees on the team. You should take that into account and accommodate any suggestions that any of the affected employees may come up with. Psychologically, it’s more likely that staff will feel more conducive to working toward a common goal if they feel that they’re part of a team, rather than just being told what to do by a manager who steals their ideas and presents them as his own.
Showing Responsible Actions
To keep credibility, a good leader should act on and visibly display the ideas and beliefs that they expect from their staff. The more they lead by example, the more their colleagues are likely to emulate this as well. If a manager is saying that employees should act a certain way but is behaving differently, there is no incentive for the employees to toe the line.
Keeping to Standards
This is similar to the last point, in that standards that you would expect all staff to employ should be echoed by you as manager. There is no point having a clothing policy for work and expecting employees to wear suits, if you turn up in shorts and sandals. That’s an extreme example, but as mentioned before, it’s essential to be the embodiment of all that you request from your staff if you expect them to agree and conform to these ideas.
If a company is to be successful and grow in the marketplace, then the employees and managers of an MSP business need to pursue growth and advancement for themselves to push the company in the right direction to succeed. A good leader will push him or herself forward in an effort to expand their knowledge as well as encourage staff to do the same. To grow, a company will need to meet challenges, and the likelihood is that the staff and management will also need to improve their abilities and skills to cope with that. So, for a manager to show that they’re willing to learn is a good starting point to encourage employees to better themselves as well.
Your leadership team is the solution that prevents the business and its practices from stagnating. When everyone is working towards a common goal and the leadership team is practicing what they preach, it makes for a happier workforce and a more successful business. If you’re part of the leadership team within an MSP business, see if some of these suggestions of leading by example make a difference to your leadership skills.