MSP Business Strategies: Leading by Example

MSP businessAll agree that leadership is crucial to running a business. It is the foundation and the rock of the entire organization. A good leader leads by example, and good leadership requires leaders to be focused, open-minded, proactive, and accountable. In the modern day, it is also important to understand that there has been a big shift in the industry into blended workforces. The business environment has become more complex, therefore the process of managing roles, expectations and needs are required to match that complexity. A solid leader has mastered skills that can help the MSP business adapt to these new changes in the workforce to provide quality service to their clientele.


Good leadership means being completely open about new possibilities and creating new ways to improve talent and strategies for the benefit of clients. This means creating strategies for resource demand planning, using different types of analytics for better and smarter decisions, developing and polishing new skills for employees, and continually making decisions that help improve the company while having the whole company in the conversation. A good business leader seeks new ways to improve their products, increase all capabilities, and expand their customer bases. Progress is crucial for any company, and a good leader in an MSP business is always looking for new and innovative ways to improve.


The modern world is becoming more and more connected and diverse. A good leader encourages everyone to gain different perspectives, which in turn makes them better listeners and collaborators. Getting different perspectives creates innovation and ideas that were never thought of. These ideas further promote the strategy of adopting different ideas and allows workers to be more open with their thoughts. This creates a bigger bond within a company and truly ignites teamwork. Learning from a variety of different angles and understanding new ideas allows the company to gain a more unified vision and strengthens the identity.


A good leader tries different things in the direction of the desired goal. This is how the most progress is made; by trying and finding new ways to complete the task. If a mistake is made, a good leader owns it, learns from it, and understands a new path has been made. These experiences give leaders wisdom through the lessons they learned and help them make informed decisions that will benefit the company. This all leads to huge shifts in positive momentum due to the ability to gain resources and make stronger bonds with clients and employees.

Leading by Example

A good leader has all the traits above and adheres to these skills by being the example. A leader should be the face of how everyone in the company should act and work. The solid leader holds the company to an excellent standard of productivity and professionalism, especially in times of hardship. Obvious stress and troubles can affect workers’ morale and productivity. Leaders should be able to vulnerable and open to their department leaders while also being able to instill and keep the confidence of their workers.  It is paramount to understand that while our words are significant, what we do matters more to the minds of the workers in the company. 

The success of an MSP business is a reflection of the skills learned by the leader. As the modern world continues to change, so does the requirements that are needed to succeed. In order to succeed, leaders must be clear and concise with what they want and they should do this by being the example to everyone.

Bill Hogan

Bill Hogan is President of Partners Plus. A fast growing IT Support firm based in the Philadelphia area. Bill has been helping make life with business computers easier since 1981. His education as an Electrical Engineer at Penn State started a dual approach toward gaining expertise in both programming and computer networks. In 1991 he formed Partners Plus, Inc., to provide managed IT services to companies in the Philadelphia metropolitan area, based on being a business operations ally and understanding the need to speak to company leaders in plain English rather than ‘techno-babble’. And while others tend to focus their attention on the mechanical components of a computer system, Bill and his staff take a more global approach - how a network can be best used as an integral, reliable asset to the business owner’s goals. In 2007, after years of frustration with the sub-standard services he saw during network audits, Bill published “Hassle Free Computer Support” to educate business owners with the information they need to get superior technical support for their businesses A firm believer in keeping current with advances in technology and processes, Bill lead Partners Plus to become a Microsoft Certified Partner in 1998 and a Gold Certified Partner in 2008. And, Partners Plus Inc. has been selected by Microsoft as being in the top 1% of Partners serving the Small and Medium Business Market on the East Coast. Bill is internationally certified in Network Operations and is certified by Microsoft in project management and multiple Microsoft technologies. He also held the position of representative for the Mid-Atlantic region on Microsoft’s Advisory Board which manages all Microsoft Small Business certified partners. Partners Plus provides managed it services to clients in Philadelphia and the Delaware Valley and helps them choose, implement, and manage IT and cloud solutions that are cost effective and reliable. Partners Plus’ pro-active approach to IT support is ideally suited for companies in Wilmington, Delaware or Philadelphia who depend on reliable IT infrastructure, but don’t want to spend a lot of money to keep your IT services in Delaware that way. Partners Plus clients have come to appreciate the Partners Plus team focus on operations and the ability to get the core of problems quickly, and the knowledge of how to resolve issues as quickly as possible. With the institution of the Partners Plus Protection Program, the company can now monitor, identify and resolve many network issues in minutes without coming onsite.