Wouldn’t be great if you could train employees to do the right thing, in the right way, with the right attitude, at the right time, without having to invest in actually training them? Well, here’s the good news: you can! That’s right, simply leading by example ends up training employees in many, if not all, of the critical areas an MSP company needs them to excel.
Simple, right? Well, not exactly. There is one big potential drawback: what example are you setting for your employees? After all, from the moment we’re born, we humans tend to learn by example. And, if you (or your managers) are setting the wrong examples, guess what your employees are going to be learning.
Therefore, it is vitally important that you lead by example, and by example, we mean good example. How and why exactly is this done, you might be thinking. Understanding the importance of leading by example pretty well illustrates how you lead by example, so let us examine why it is important to lead by example and how you can achieve this.
Mahatma Gandhi is often quoted (erroneously, it transpires) as having said, “Be the change you want to see in the world.” Though Mahatma Gandhi may not actually have uttered those words, they still provide an excellent foundation on which to lead by example.
Identify Desired Attributes
In order to lead by example, you need to embody, in your words and actions, the positive attributes you desire to see in your employees. In fact, simply taking the action of sitting down and considering what those attributes are, and then determining to ensure that you exemplify those attributes, is in itself a vital part of leading by example. It is both a mentality and set of actions that, when emulated by employees, will drive your MSP company forward.
Lead by Action
The next point follows on from the last one. Action speaks louder than words. Employees don’t even have to be conscious of the fact that you act in a certain way. It is a natural process for employees to seek to follow the example set by constructive and positive actions they witness in a leader.
Ethics Above All Else
True leaders engage their followers not through fear, coercion or the promise of fleeting rewards. The greatest leaders engender the respect of their followers. Maintaining ethics of a high order through displays of such things as honesty, integrity, respect for others, and transparency, helps to foster respect. A reliable internal compass guides the great leader towards words and actions that are good and fair. No matter what business you are engaged in, if your ethics are good, your cause is noble.
Set Standards by Example
Whether it means being first in the office in the morning and last in the office at the end of the day, eating healthy meals and staying in shape, keeping the emotions on an even keel, or dressing appropriately, business leaders set the standard when they provide the example. If the boss wears a t-shirt, Bermuda shorts, and flip-flops to the office, what is likely to happen to the people that used to wear a shirt and tie?
Maintaining the Challenge Raises the Standards
An MSP company will only flourish and grow if the people who work in it also flourish and grow. Growth comes from overcoming challenges. Taking on new challenges and succeeding develops skills and strengths and fosters new talents. By always challenging themselves, leaders drive their teams forward with their displays of discipline, determination, and dedication to the cause.