How Your MSP Company Can Recruit Successfully

MSP companyGenerally, staff members of an MSP company are employed because of their IT expertise. The time will come when those same employees have to recruit others and their only experience will have been their own job interviews. It can be a tricky process to find the right applicant that will fit with the ethos of your company, have the correct knowledge, skills, and get on well with the rest of your team. So, if your recruiters have limited experience, how do they go about finding the perfect candidate?

Be Clear and Transparent

With any luck, you will be bombarded by fantastic applicants every time you post a job vacancy. Then, it becomes a challenge to weed out the ones who may not be a perfect match for your firm with interviews and verification checks (learn more). It can be a better use of your time if the job advert lays out exactly what the position will entail as well as much information about your team and company as possible, to allow applicants to figure out if the position appeals to them.

In this way you will be filtering out unsuitable candidates before they apply, leaving you to concentrate on the ones that think that your company will be a good fit for them. Also, don’t forget to mention any perks or benefits that come with the position. After all, you still want to entice as many perfect candidates as possible.

Finding the Most Qualified Applicant

The easiest way to establish which applicants are suitable is to give them some sort of technical test to establish their skills and knowledge. This can be as informal as a verbal test in a telephone interview or a more complicated written test. Either should be designed to make sure that their knowledge and skills are the ones that would be most beneficial in the placement that is offered.

A technical test is most useful for an MSP company. Because there are many other talents that can be of benefit, it can be a bonus if other skills are touched on too, like the attention to detail, collaboration potential, and good social and communication skills. There are, usually, many aspects to a job within an MSP and it wouldn’t be unusual for part of it at least to be customer-facing, so social skills can be equally as important as technical skills.

Up-To-Date Recruiting Platforms

As an IT company, you want to be seen as sleek, modern, and at the cutting-edge of technology. This should be continued in your recruitment process. There is nothing that will put off a good candidate faster than to find that a stylish and progressive IT company has outmoded recruitment systems that rely on old methods to employ new workers. Don’t be afraid of new and alternative ways of finding prospective employees, as you want to impress candidates as much as they want to impress you. Social media particularly has been seen as a useful tool for recruitment for both advertising and referrals.

You can get your current employees to share posts through their own social media as their network of friends and followers will most likely contain just the type of people you are looking for. Use LinkedIn to find potential candidates as well. Not everyone will be actively looking for a new job but if someone is an ideal fit they just might respond to a nudge in the right direction. Social media also gives you the perfect platform to consolidate your branding, so that you can advertise the type of company you are without overt pressure on prospective applicants.

To hire the best candidate you possibly can for your MSP company, remember to be open and transparent with up-to-date hiring techniques and you can’t fail. There are many ways to find new applicants. As long as you make sure that the successful candidate will fit in with your company’s ethos, the team they will be working in, have all the relevant documents (including something like a National Crime Check Australia, if required) and have the required skills, then you will have many happy years working with your new employees.

Bill Hogan

Bill Hogan is President of Partners Plus. A fast growing IT Support firm based in the Philadelphia area. Bill has been helping make life with business computers easier since 1981. His education as an Electrical Engineer at Penn State started a dual approach toward gaining expertise in both programming and computer networks. In 1991 he formed Partners Plus, Inc., to provide managed IT services to companies in the Philadelphia metropolitan area, based on being a business operations ally and understanding the need to speak to company leaders in plain English rather than ‘techno-babble’. And while others tend to focus their attention on the mechanical components of a computer system, Bill and his staff take a more global approach - how a network can be best used as an integral, reliable asset to the business owner’s goals. In 2007, after years of frustration with the sub-standard services he saw during network audits, Bill published “Hassle Free Computer Support” to educate business owners with the information they need to get superior technical support for their businesses A firm believer in keeping current with advances in technology and processes, Bill lead Partners Plus to become a Microsoft Certified Partner in 1998 and a Gold Certified Partner in 2008. And, Partners Plus Inc. has been selected by Microsoft as being in the top 1% of Partners serving the Small and Medium Business Market on the East Coast. Bill is internationally certified in Network Operations and is certified by Microsoft in project management and multiple Microsoft technologies. He also held the position of representative for the Mid-Atlantic region on Microsoft’s Advisory Board which manages all Microsoft Small Business certified partners. Partners Plus provides managed it services to clients in Philadelphia and the Delaware Valley and helps them choose, implement, and manage IT and cloud solutions that are cost effective and reliable. Partners Plus’ pro-active approach to IT support is ideally suited for companies in Wilmington, Delaware or Philadelphia who depend on reliable IT infrastructure, but don’t want to spend a lot of money to keep your IT services in Delaware that way. Partners Plus clients have come to appreciate the Partners Plus team focus on operations and the ability to get the core of problems quickly, and the knowledge of how to resolve issues as quickly as possible. With the institution of the Partners Plus Protection Program, the company can now monitor, identify and resolve many network issues in minutes without coming onsite.