How To Motivate Your MSP Business Through Coaching

MSP businessOne of the most effective ways to boost your MSP business is through the art of coaching employees on a day-to-day basis. While many employees are used to being managed, the art of coaching is much more effective and can have a positive impact on the whole organization. Instead of telling employees what to do, it is more useful to ask compelling questions instead, which will ultimately lead them to create their own solutions. Instead of focusing on a specific task, coaches focus on the individual employee. Coaching will have a significant impact on their development and create a learning process that is beneficial to both parties. Coaches will also create a structure that keeps each employee accountable, which helps the employee to focus on attaining specific goals. Here are a few more ways to coach employees:

Guide the Conversation

The first step in becoming more like a coach is to guide the conversation through questions and avoid using directives. The best questions are open-ended and focused on leading to a useful outcome. Avoid asking “why” as this can come off as being judgemental which will limit the effectiveness of your conversation. For example, asking “What is the status of this project” is more effective than asking “Why isn’t this finished?” Over time, you will notice employees will be much more receptive to open-ended questions than receiving instructions on every little detail. Overall, the use of this philosophy will increase morale in the workplace which is beneficial for each employee and management.

Listen To Feedback

The second step in coaching is to always listen to feedback. Input from employees is essential to make the necessary improvements for your MSP business. Overall, listening to feedback will help you improve your organization and give employees their own voice within the company.

Support Employees

You have to know how to support your employees and to allow them to discuss ideas freely and create a positive work environment. On the other hand, failure to support employees can limit productivity within the office and create a toxic workplace that is not beneficial to anyone. Ultimately, sharing the same commitment and goals with each employee is an excellent step in the right direction.

Discuss Potential Solutions

Problems can arise at any moment in the workplace, so it is important to discuss potential solutions with a particular employee instead of simply ignoring an issue. Discussing various solutions will give you both an idea on how to handle a problem and the next step to take in the problem-solving process. Working together to find answers is beneficial for the employee and the company as it allows them to solve a problem before it grows into a more significant issue. Always working together will create a positive environment and is helpful for everyone involved.

Your MSP business will surely function well and be properly managed when you apply these coaching skills. Being able to guide a conversation while listening to feedback will create a positive atmosphere that is supportive of each employee. Understanding when to ask the right questions will help you motivate employees and make it much easier to manage each member in the office. Begin using these motivational tactics in the workplace today and experience the many benefits of coaching employees on a daily basis.


Nicholas Fortin

Nicholas Fortin is the President and Owner of Nexxen Technologies, which provides IT Support in West Palm Beach. With a wealth of experience in the IT Support and a very real sense of what it takes to run a successful business in Fort Lauderdale, he is the ideal person to help their clients achieve more through a more efficient use of technology. Nicholas is well versed in the management of computer networks, IT Infrastructure and Operations Services (IOS), as well as in IT services best practices for Boca Raton, due diligence, PCI-DSS, SOX, and HIPAA compliance. Nicholas is justifiably proud of his ability to establish and maintain excellent working relationships, not only with their clients and vendors but with his co-workers too. Their 98% customer retention rate is a source of pride to everyone on the Nexxen Technologies, Inc. team too!