Does Emotional Intelligence Affect Your MSP Business?

MSP businessSuccessful leaders have high emotional intelligence. They can identify other people’s emotions and understand their perspective. Emotional intelligence is an invaluable resource that can have a positive impact on your MSP business in many ways. Here are five reasons why emotional intelligence is an excellent trait for successful leaders in the IT field:


One of the most effective ways to connect with clients or employees is to take the extra time to listen to their issues and show genuine compassion. Finding a solution to their problems will help build a positive relationship and is a key component of emotional intelligence. On the other hand, leaders that fail to listen to others are much more likely to make mistakes and can severely hurt a professional relationship. Being compassionate is an excellent quality that is sorely needed in today’s work environment.


Having self-awareness is another common trait associated with emotional intelligence. For example, a leader can hire other employees to help them with any areas of weakness. For instance, if they struggle with presentations, it may be a good idea to hire a spokesperson. Understanding yourself will enable you to promote others and identify their particular strengths compared to your own. If a leader is unaware, they are much more likely to lack emotional intelligence and can make mistakes. Taking the extra time to study your strengths and weaknesses can help you become more efficient and enable you to ask for help in areas of need.


Confidence in leaders is a key trait for any successful MSP business. Being able to make the right decisions at the right time will create confidence in yourself and the whole company. As you know, a crisis can happen at any moment, and it is essential to have faith in yourself that you can handle any situation. Another sign of emotional intelligence is that you do not overreact to any situation and the ability to make the correct decision under any amount of pressure.


Clear communication is a trait that is found in all successful leaders. Sharing your vision and strategy with employees will help them understand your point of view and make it much easier for them to share your goals and dreams for the company. Being on the same page with employees will create an efficient work environment that is beneficial for everyone within the organization. Listening to employees without judgment will help them feel more comfortable around you and they will be able to share their ideas with you in the future.


Some of the best decisions come whenever you think outside the box, and that requires creative thinking. The only way to stand out from other IT providers is to use creative thinking skills that can give your business an advantage over the competition. Failure to think beyond the norms can lead to a stale business. Surrounding yourself with creative minds will keep everything fresh and make it much easier to try out new ideas.

Emotional intelligence manifests compassion, self-awareness, and confidence. Being able to communicate easily and demonstrating creativity will help your MSP business to stay successful and stand out from the other IT providers. Begin practicing these traits on a daily basis and experience the many benefits of using emotional intelligence in the workforce.

Joshua Liberman

Joshua Liberman is the President and founder of Net Sciences Inc. (NSI). Joshua began working in the computer field in 1982, he founded Net Sciences in 1990 as PC services and incorporated the company in 1996. Starting as a Novell CNE and later becoming a Microsoft MCSE and CISSP, he has grown Net Sciences into a mid-sized IT support firm in Albuquerque, offering systems integration, MSP services and the most reliable IT solutions throughout New Mexico. Net Sciences has been providing an end-to-end network support to their clients, and a top-notch IT services for small businesses in Albuquerque. NSI is your virtual managed IT services provider in Albuquerque, assisting the planning, management and support you would get from your own IT staff at a fraction of the cost.