Understanding the Trends of the IoT in MSP Business Operations

MSP businessThe Internet of Things (IoT) is no longer a vague idea for the future. It has already become a real part of some critical parts of life, including personal and commercial. This technology has started changing multiple industries, and when used well, it can have a major positive impact on your MSP business. It is important to note that for numerous companies, IoT still remains as a futuristic solution. However, as an MSP, you should consider taking the plunge and reaping the benefits.

The Internet of Things can be defined as the system of interconnected physical computing devices. These include computer, tablets, smartphones and other items which use software, embedded sensors, electronics and network connectivity. The IoT is beneficial because it allows the remote control of the connected objects across network infrastructure, typically the Internet. The system can exchange information without direct human interaction or intervention.

If you are interested in the Internet of Things, it is important to know and understand the general advances in the field. Here are some of the most important trends that have been identified during the development of IoT projects:

Streamlined Operations with Wearable Tech

One of the most popular assets in the implementation of IoT in commercial setups is wearable technology. Multiple sectors have embraced the tech because it eliminates the time and effort required for machine-to-machine and human-to-machine interactions. For example, in the medical sector, some institutions use wearable tech to track the condition of their patients. Seniors, in particular, are at risk of fatal conditions such as heart attacks and stroke.

The tech can be used to monitor their vitals and determine whether they require medical attention. In the MSP industry, wearable tech can be used in different ways to increase efficiency, accountability, and performance. Wearable tech can be used to track employees remotely, especially in case of an emergency on the field. Also, RFID chips can be implanted in bracelets and other wearable devices. Employees can use these to unlock doors and gain access to your operations center.

Better Security for IoT Solutions

With the increased use of IoT solutions, there has been a higher demand for better security. If you would like to incorporate this inter-networking system in your MSP business, you must take note of this trend. Basically, there are new points of vulnerability created through the Internet of Things. In simple terms, when two or more devices connect, an alien object can hijack the IoT sensors and signals.

Therefore, when you setup your IoT, you must maintain the best network security practices. Most devices come with default passwords which are easy to identify, so your IT operation should have a strategy to manage this vulnerability. There should be no back door entries for the devices and they should have their activities restricted to their primary commercial purposes.

On IoT Infrastructure

Numerous businesses, including MSPs, are concerned about the potential costs of setting up an IoT system in their commercial operation. The potential expense of creating a network from scratch is high due to the cost of IT infrastructure. However, this problem is not as insurmountable as it seems, especially for an IT support company.

Simply speaking, some of the infrastructures that you require are already available in your setup. For example, IP enabled cameras, smart devices, and wireless connectivity devices are available in your operation. Your primary role is to translate these separate objects and identify an efficient way to connect them to an IP network.

Enhancing Productivity with IoT Solutions

Finally, you should note that IoT solutions are not only useful because they have convenient sensors. This is an advantageous element, but you must go beyond this to add true value to your MSP business. For the best results, collect and monitor analytical data generated through the IoT sensors. This information will be useful in making better commercial decisions, increasing employee accountability and improving productivity.


Mark McGarvey

Mark McGarvey is president of One Click Solutions Group, a managed services in San Francisco and security provider serving small and mid-sized businesses with 20 to 100 employees in the Bay Area. Mark began his career in msp consulting, before living in San Francisco, in the 90s as a senior support technician for a then-small company in Austin, TX called Dell. After working for a number of organizations in desktop support/management and systems administration, Mark realized a passion for two things: Ensuring computer systems ran smoothly and keeping the people that used these systems happy and productive. This passion helped him get his IT business started in San Francisco!  As a small business owner, Mark empathizes with other business owners that need computer support in San Francisco and understands the things dearest to them: Increasing productivity and efficiency and keeping costs low and ROI high.