Many in the workforce in the IT line of business know that technology rapidly evolves. Technology that evolves incredibly quickly will inevitably constitute a change in both business practice and labor in general. Chances are, as an MSP business, your business staff may have had to adopt major changes in how things are done. The question on the floor is how can managed service providers have their staff adapt to and pick up major changes to their IT business? Before that question can be answered, we will provide examples of what a major change within an MSP’s business.
What Defines A Possible Major Change?
There are many factors into what defines a possible change in an IT business. A quick example of a major change and hurdle for an IT business is when an MSP’s client makes the decision to switch from hardware based servers to cloud based servers. The move from hardware based servers to cloud based servers can be an arduous task for some managed service provider’s line of staff, but the staff is required to make do with what they can, meaning that they may have to be trained and taught to be able to support their new cloud client. There is also the task of moving materials and programs from hardware servers to cloud servers, meaning that it may take time for the move and that there is always the possibility of an oversight or malfunction.
Another example of a major change for a managed service provider is the possibility of a completely renewed or remodeled business model. An MSP changing their business model would require the staff of the IT business to retrain and learn what is required of them for general practice and make sure they can adapt to the change.
You see, a major change to an MSP business will mostly revolve around their staff, so the question of how can MSPs have their staff adopt major changes in their IT business comes back to mind.
How Can An MSP’s Staff Adapt To Changes?
The answer is simple; with proper training and patience, your staff will be able to take on any challenge or change that may come their way. Treating your staff properly will most likely increase work efficiency, cooperation and overall good stability.
If your IT business is preparing for an upcoming major change, a good practice to follow is to warn your staff in advance to prepare for the upcoming changes accordingly, and gather whatever materials they need or to schedule required events. An organized business is a successful one. When an MSP lets its staff know in advance that changes are due ahead of schedule, it will ease the process of the change.
Going back to a previous example of a possible major change for an MSP IT business, when the MSP is informed that their client indeed wants to make the switch from hardware to cloud, and wishes for that process to be completed by a specific date, by letting its staff know when it is going to happen allows any training that is needed be scheduled properly. It also allows the staff members to make the necessary preparations in order to ensure that the process flows smoothly and finishes on time.
In the case of a changed business model, when the IT provider’s staff is informed ahead of time, it allows them to make the decision to either continue working for the business, look for another IT business to work for, or train accordingly to fit the business’ needs for the upcoming change.
Staff Members Can Be Adaptable!
Major changes to an MSP business can leave a bruise for the ones who are unprepared, but being prepped for a change is not an impossible ordeal. Staff members are always able to be trained and informed of what is going to happen to your business in the coming days. By staying on top of your business’ game, nothing will be able to put a dent in your business, no matter how big of a change it may be. Is there a client that needs a rapid change from hardware servers to cloud based servers in a short time-span? That will pose absolutely no problem to the most prepared.
About the Arthor:
I Own and operate IT Network Solutions Group. We are a full IT support provider with local offices in Orlando, Fort Myers and Naples. We have 15 IT consulting employees with the commitment to honor God in all that we do.