Excellence in an MSP company means raising the bar on a daily basis— you cannot afford to rest. Just like athletes, you must continue preparing for the next challenge, build a team that will push you to excellence, and stay ahead of your competitors.
Every move requires preparation— if you are looking to venture into a new market in the last quarter of the year, you should start developing new products for the sector in the first quarter of the year. Just like athletes who start training and attending regional competitions before the Olympic, you should get your prototype ready and test it before rolling it out into the market. Invest your time and resources in the preparation process so that you are ready for the market, even when major changes occur, such as a shift in customer demand.
Successful athletes speak highly of their abilities. They continue training, eating healthy and pursuing their dreams optimistically even when they are nursing an injury, a trait you should develop for your business. Setbacks are inevitable in business— the only way to survive and thrive is to stay persistent. Approach every task ahead of you optimistically and give yourself permission to take a few steps back when you need to re-strategize. Think of every set back as a single event you can correct in the future. Just like a weekend loss in a league series; you have the opportunity to correct your mistakes and get back in the game if you prepare well for the next challenge.
Trying to micromanage every aspect of your business sets you up for failure. You need to embrace everyone on your team and create an environment that promotes individual excellence. In your hiring, look for people you admire and who show genuine interest in your MSP company. This way, you have a team of dedicated individuals you can trust to help you meet your goals. Encouraging teamwork in business promotes innovation and excellence in customer service, which can propel your growth.
Athletes, just like businesses receive a lot of feedback both internally and externally; they have to choose the voices they need to listen to in their pursuit of excellence. You also need to pay attention to feedback and develop a system to help you select the feedback you need to work on. For example, feedback from your sales team should reach your development team because they are constantly interacting with customers and are more in tune with market needs and how different people use different products. However, trolls on the internet who keep complaining will only waste your time. Feedback should help you improve customer satisfaction.
Work on becoming an industry leader in the provision of MSP services by building a culture of innovation within your company. The athletes who grow their brands and win accolades are those who lead on the track and on the field. Leadership in business means being proactive in creating solutions before others and embracing new technology.
Athletes create a system that allows them to stay ahead of the competition. They are strategic and inspirational in their pursuit of excellence. Your MSP company can learn a lot from athletes such as hard work and continuous training.